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Full Time Supervisor, Tommy Hilfiger - Bicester Village

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PVH Corp.

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You need supervisory experience in premium brands, strong people management skills, effective communication, adaptability, energy, and a proactive, solution-oriented mindset.
  • You will manage shop floor operations, drive sales, motivate staff, ensure exceptional customer service, oversee merchandising, and support team training and development.

Requirements

  • You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
  • You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
  • You'll be an effective communicator with the ability to build relationships with ease.
  • You'll be a team player who recognises and celebrates the contributions and achievements of others.
  • You'll be confident in giving feedback that promotes positive behavioral change.
  • You will work well with change, being able to quickly adapt and work with pace.
  • You will be energetic and authentic showing a clear presence on the shop floor.
  • You'll approach all issues with a ‘can do’ approach and act with initiative to find in store solutions.

Responsibilities

  • Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
  • Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
  • Participate in weekly management meetings and other staff meetings.
  • Clearly communicate to staff all marketing and sales promotions.
  • Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers’ an exemplary store journey.
  • Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
  • Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
  • Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.
  • Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
  • Focus staff on the importance of quality relationships with internal and external customers.
  • Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
  • Ensure “door to floor” best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
  • Work with the management team to build a talent pool for key positions, including possible successors.

FAQs

What are the primary responsibilities of a Full Time Supervisor at Tommy Hilfiger?

The primary responsibilities include ensuring efficient shop floor operations, managing personnel and merchandising functions, driving sales, fostering a positive store experience, and supporting the team in delivering the business strategy.

What is the required experience for this role?

Candidates should have a previous track record in supervisory or specialist roles within a premium or luxury brand, as well as experience in people management.

What qualities should a successful Full Time Supervisor possess?

A successful candidate should be an effective communicator, a team player, energetic and authentic, adaptable to change, and proactive in problem-solving with a ‘can do’ attitude.

Does the position involve handling customer service issues?

Yes, the position involves ensuring all customers receive unparalleled service and managing relationships with both internal and external customers.

Are there opportunities for career advancement within this role?

Yes, the role involves building a talent pool for key positions and identifying potential successors, which supports career advancement opportunities.

Is training provided for new associates?

Yes, training is provided to ensure staff receive consistent information on product knowledge and store maintenance.

What values does Tommy Hilfiger emphasize in their employees?

Tommy Hilfiger emphasizes delivering great service, embodying the brand's values, celebrating team contributions, and fostering a positive and inclusive environment.

Is there a focus on sales targets in this role?

Yes, the Supervisor is responsible for driving shop floor sales and exceeding store targets through motivation and exemplary service.

What benefits does PVH offer to its associates?

PVH offers a competitive and comprehensive benefits program designed to support associates at home and at work.

How does Tommy Hilfiger approach diversity and inclusion?

Tommy Hilfiger is committed to fostering an inclusive and diverse community and considers qualified applicants without regard to age, ethnicity, ability, gender, nationality, race, religion, or sexual orientation.

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PVH Corp.

We power brands that drive fashion forward – for good.

Fashion & Arts
Industry
10,001+
Employees
1881
Founded Year

Mission & Purpose

Our vision is to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world, and make PVH one of the highest performing brand groups in our sector.