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Full Time Supervisor, Tommy Hilfiger - Swindon

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PVH Corp.

2mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should have supervisory experience in premium brands, strong people management skills, effective communication, adaptability to change, and a proactive, positive approach to problem-solving.
  • You will ensure efficient shop floor operations, drive sales, manage staff training, communicate promotions, and maintain high customer service standards while executing visual merchandising.

Requirements

  • You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
  • You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
  • You'll be an effective communicator with the ability to build relationships with ease.
  • You'll be a team player who recognises and celebrates the contributions and achievements of others.
  • You'll be confident in giving feedback that promotes positive behavioral change.
  • You will work well with change, being able to quickly adapt and work with pace.
  • You will be energetic and authentic showing a clear presence on the shop floor.
  • You'll approach all issues with a ‘can do’ approach and act with initiative to find in store solutions.

Responsibilities

  • Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
  • Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
  • Participate in weekly management meetings and other staff meetings.
  • Clearly communicate to staff all marketing and sales promotions.
  • Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers’ an exemplary store journey.
  • Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
  • Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
  • Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.
  • Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
  • Focus staff on the importance of quality relationships with internal & external customers.
  • Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
  • Ensure “door to floor” best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
  • Work with the management team to build a talent pool for key positions, including possible successors.

FAQs

What is the job title for this position?

The job title is Full Time Supervisor for Tommy Hilfiger in Swindon.

What are the main responsibilities of the Supervisor role?

The main responsibilities include ensuring the efficient running of the shop floor, driving sales, managing personnel, participating in management meetings, fostering a positive store experience, and ensuring staff accountability for customer service.

What qualifications are required for this position?

A previous track record in supervisory or specialist roles within a premium or luxury brand, people management experience, effective communication skills, teamwork abilities, and an energetic and authentic presence on the shop floor are required.

Is previous retail experience necessary for this role?

Yes, previous experience in a supervisory role within a premium or luxury brand is necessary.

How does the company support its employees?

The company provides a competitive and comprehensive benefits program designed to support associates both at home and at work.

Is there an emphasis on diversity within the company?

Yes, PVH is committed to fostering an inclusive and diverse community of associates, welcoming applicants from all backgrounds without regard to various identities.

What qualities should applicants possess to be successful in this role?

Applicants should be adaptable to change, have a positive attitude, possess the ability to resolve conflicts, communicate effectively, and be energetic with a can-do approach.

Will I be required to manage the store during opening and closing?

Yes, performing manager-on-duty functions and managing store opening and closing operations are part of the responsibilities.

Is there an opportunity for career advancement within the company?

Yes, the role involves working with the management team to build a talent pool for key positions, including potential successors.

How does the company ensure a high level of customer service?

The Supervisor is responsible for fostering a positive store experience, ensuring staff accountability, and driving shop floor sales to exceed store targets while providing exemplary service to customers.

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PVH Corp.

We power brands that drive fashion forward – for good.

Fashion & Arts
Industry
10,001+
Employees
1881
Founded Year

Mission & Purpose

Our vision is to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world, and make PVH one of the highest performing brand groups in our sector.