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Full Time Supervisor, Tommy Hilfiger - The O2

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PVH Corp.

2mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You have supervisory experience in premium brands, strong people management skills, effective communication, adaptability, and a proactive, energetic approach to problem-solving on the shop floor.
  • You will oversee shop operations, drive sales, ensure customer service excellence, manage staff training, maintain visual standards, and support talent development for key positions.

Requirements

  • You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
  • You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
  • You'll be an effective communicator with the ability to build relationships with ease.
  • You'll be a team player who recognises and celebrates the contributions and achievements of others.
  • You'll be confident in giving feedback that promotes positive behavioral change.
  • You will work well with change, being able to quickly adapt and work with pace.
  • You will be energetic and authentic showing a clear presence on the shop floor.
  • You'll approach all issues with a ‘can do’ approach and act with initiative to find in store solutions.

Responsibilities

  • Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
  • Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
  • Participate in weekly management meetings and other staff meetings.
  • Clearly communicate to staff all marketing and sales promotions.
  • Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers’ an exemplary store journey.
  • Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
  • Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
  • Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.
  • Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
  • Focus staff on the importance of quality relationships with internal & external customers.
  • Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
  • Ensure “door to floor” best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
  • Work with the management team to build a talent pool for key positions, including possible successors.

FAQs

What is the main role of a Full Time Supervisor at Tommy Hilfiger - The O2?

The Full Time Supervisor is responsible for ensuring the efficient running of the shop floor, achieving high levels of customer service, sales, and profit, while also supporting the management team with personnel, product, merchandising functions, and business processes.

What are the key responsibilities of the Supervisor?

Key responsibilities include managing daily operations, driving sales on the shop floor, communicating marketing and sales promotions, fostering a positive store experience, delivering consistent training to staff, and ensuring high visual merchandising standards.

What qualifications are required for this role?

A previous track record in supervisory or specialist roles within a premium or luxury brand, people management experience, effective communication skills, and the ability to work well with change are required for this position.

Is experience in retail necessary for this position?

Yes, previous experience in retail, particularly in supervisory roles within premium or luxury brands, is necessary for this position.

How does Tommy Hilfiger promote inclusivity in hiring?

Tommy Hilfiger is committed to fostering an inclusive and diverse community of associates and considers qualified applicants without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.

What kind of training and development opportunities are available for employees?

Employees will receive consistent training on product knowledge and store maintenance, as well as support in building a talent pool for key positions, including potential successors.

Does the job require a particular attitude or approach?

Yes, candidates should approach all issues with a ‘can do’ attitude, show initiative in finding in-store solutions, and have an energetic and authentic presence on the shop floor.

What benefits does the company offer its associates?

PVH offers a competitive and comprehensive benefits program designed to provide protection, peace of mind, and flexibility to support associates both at home and at work.

How does the company view the contribution of its associates?

PVH recognizes that the success of the organization is directly related to the hardworking and dedicated contributions of its associates, and it is committed to appreciating their time and talent.

What is the company culture like at PVH and Tommy Hilfiger?

The company culture at PVH and Tommy Hilfiger emphasizes hard work, dedication, inclusivity, and the celebration of diversity, fostering a community with a strong sense of belonging.

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PVH Corp.

We power brands that drive fashion forward – for good.

Fashion & Arts
Industry
10,001+
Employees
1881
Founded Year

Mission & Purpose

Our vision is to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world, and make PVH one of the highest performing brand groups in our sector.