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GenAI Architect, Customer Outcomes

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ServiceNow

Sep 29

  • Job
    Full-time
    Senior Level
  • Data
    IT & Cybersecurity
  • Frankfurt
  • Quick Apply

AI generated summary

  • You need 5+ years in tech advisory with AI/ML, 8+ years in cloud solutions, ServiceNow certifications, strong communication, and problem-solving skills, plus a customer-focused mindset. Travel up to 30%.
  • You will drive customer outcomes with GenAI, deliver hands-on solutions, provide technical guidance, collaborate across teams, and stay updated on trends to enhance offerings and contribute to thought leadership.

Requirements

  • At least 5 years of experience in a technology advisory role, experience working directly with AI, machine learning technologies, statistical systems, or big data platforms. Preferred experience deploying GenAI solutions.
  • 8+ Years of experience in building solutions on complex cloud-native products, applications, and platforms
  • ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications desired, 3+ years of ServiceNow Platform experience preferred
  • Proven track record of driving business growth and customer satisfaction with emerging technology solutions
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a fast-paced, dynamic environment
  • Customer-focused mindset and commitment to delivering high-quality results
  • Must be able to travel up to 30% annually

Responsibilities

  • As a GenAI Architect, you will drive customer outcomes, roadmap, and value realization for GenAI technology through hands-on delivery of ServiceNow’s GenAI capabilities and technical advisory activities.
  • Lead complex, multi-disciplinary projects acting as an SME to solve complex customer issues related to AI solutions.
  • Provide technical advice and guidance to customers on how to best utilize ServiceNow technologies to achieve their business objectives.
  • Hands-on delivery of ServiceNow capabilities to customers to drive outcomes and value realization.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure the successful deployment of ServiceNow Now Assist.
  • Stay up-to-date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve ServiceNow GenAI offerings.
  • Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow GenAI capabilities more accessible to the broader organization, customers, and partners.

FAQs

What is the primary role of a GenAI Architect at ServiceNow?

The primary role of a GenAI Architect is to drive customer outcomes, roadmap, and value realization for GenAI technology through hands-on delivery of ServiceNow’s GenAI capabilities and technical advisory activities.

What qualifications are required for this position?

The position requires at least 5 years of experience in a technology advisory role, experience with AI and machine learning technologies, 8+ years in building solutions on cloud-native platforms, and familiarity with ServiceNow solutions.

Is there a preference for certifications in this role?

Yes, ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are desired, along with 3+ years of ServiceNow Platform experience.

What skills are necessary for success in this role?

Essential skills include excellent communication and interpersonal abilities, strong analytical and problem-solving skills, and a customer-focused mindset to deliver high-quality results.

How often will travel be required for this position?

The role requires travel of up to 30% annually.

Are there opportunities for candidates who may not meet every qualification?

Yes, ServiceNow encourages candidates who may not meet every qualification to apply, valuing inclusivity and unique experiences.

What does the Customer Outcomes team do?

The Customer Outcomes team helps customers achieve their business objectives by providing guidance, driving consumption, adoption, and customer satisfaction on the ServiceNow platform.

Are there flexibility options for working hours or location?

Yes, ServiceNow approaches work with flexibility and trust, offering various work personas, including flexible, remote, or required in-office arrangements.

Does ServiceNow offer accommodations during the application process?

Yes, ServiceNow strives to create an accessible and inclusive experience and offers reasonable accommodations upon request during the application process.

Is ServiceNow an equal opportunity employer?

Yes, ServiceNow is an equal opportunity employer, considering all qualified applicants without regard to protected categories under the law.

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ServiceNow

A purpose-driven company. Making work, work better for people guides everything we do.

Technology
Industry
10,001+
Employees
2004
Founded Year

Mission & Purpose

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.

Culture & Values

  • Wow our customers

  • Win as a team

  • Create belonging

  • Stay hungry and humble

Benefits

  • Generous family leave

  • Flexible PTO

  • Matched donations

  • 401(k) matching

  • Annual learning stipends

  • Paid volunteer time