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General Manager

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Staples

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
  • Fredericton

AI generated summary

  • You need 5 years of retail management experience, excellent customer service skills, teamwork focus, strong communication, tech savvy, and a curious, approachable, passionate, solutions-oriented mindset.
  • You will lead your team to enhance customer experience, drive sales growth, manage operations and compliance, foster community relations, and ensure a safe, engaging environment.

Requirements

  • 5 years of Retail Management experience (as a general manager or any other sector focused on customer experience)
  • Proven track record of achieving customer service excellence and driving sales results, while maintaining positive team culture
  • Focus on building partnerships and community
  • Advance-level in communication, able to inspire and lead a team
  • Comfort with technology
  • Be a dynamic, inspiring partner to our customers and for our associates
  • Curious
  • Approachable
  • Passionate
  • Solutions Finder

Responsibilities

  • Provide leadership and shape the customer centric culture at the store.
  • Build your community network and nurture the customer experience.
  • Lead referral-based business development to grow sales and customer loyalty.
  • Develop and execute SolutionShop (printing, digital marketing, shipping and tech services) business development strategies.
  • Drive and encourage team for referral-based business development.
  • Provide team leadership through hiring, onboarding, coaching and development.
  • Manage costs and meet all operational and financial metrics.
  • Manage and inspire the overall operational excellence and customer experience for your store. This includes overseeing all legislative and compliance standards are maintained.
  • Oversee asset protection procedures, privacy standards and drive compliance.
  • Participate in district and regional initiatives, projects and meetings to learn and grow in your role as a leader.
  • Act as an agile change leader, embracing change and owning the change and communication plans to ensure successful execution.
  • Lead a culture of engagement through ongoing learning, talent development, succession planning and the use of the performance management processes in the store.
  • Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, your team, and our customers as a key priority.

FAQs

What is the primary responsibility of the General Manager at Staples Canada?

The primary responsibility of the General Manager is to enable a work, learn, and grow culture for both customers and associates, while delivering financial results and achieving operational excellence.

What qualifications are necessary for the General Manager position?

Candidates should have 5 years of retail management experience, a proven track record in customer service excellence, skills in achieving sales results, and strong communication abilities.

Is experience in other sectors accepted for this role?

Yes, experience in other sectors focused on customer experience is accepted, not just retail management.

What kind of environment does Staples Canada promote?

Staples Canada promotes an inclusive and diverse work environment, valuing perspectives from various backgrounds including race, gender, age, and ability.

What benefits can a General Manager expect to receive?

Benefits include an associate discount, health and dental benefits, RRSP/DPSP, performance bonuses, and access to learning and development programs.

Are there any physical requirements for this position?

Yes, the role involves moderate physical aspects, including walking for the majority of the day, and requires the ability to work in a fast-paced retail environment.

Will the General Manager need to work evenings and weekends?

Yes, the General Manager is expected to work a variety of shifts, including evenings and weekends.

Is there an opportunity for ongoing learning and development in this role?

Yes, the General Manager role includes opportunities for ongoing learning, talent development, and succession planning.

How does the General Manager contribute to the customer experience?

The General Manager shapes a customer-centric culture, builds a community network, and inspires both associates and customers to achieve their working and learning goals.

Does Staples Canada provide accommodations for applicants with disabilities?

Yes, Staples Canada is committed to accommodating applicants' needs throughout the recruitment process and will address such information confidentially.

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Staples

Hybrid & happy. Delivered. Let Staples’ expertise and curated products help you stay connected, productive and inspired.

Retail & Consumer Goods
Industry
10,001+
Employees
1986
Founded Year

Mission & Purpose

At Staples, Business is Human, which means our people ‘think beyond the algorithm’ to deliver for customers. A leader in workspace products and solutions for over 35 years, Staples has thousands of experts dedicated to applying their intuition, expertise, and experience to bring out the best that technology such as AI has to offer. These experts make work easier, smarter, and more efficient for businesses of all sizes. The company operates in North America through eCommerce and direct sales and is headquartered near Boston, Massachusetts.