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General Manager - Airport Operations

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United Airlines

1mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Tampa

AI generated summary

  • You need a college degree or relevant experience, 8-10 years in airport management, strong communication skills, problem-solving ability, and flexibility for various shifts.
  • You will oversee airport operations, manage budgets, ensure safety and compliance, enhance customer service, coordinate with agencies, and support staff development for optimal performance.

Requirements

  • What’s Needed To Succeed (Minimum Qualifications)
  • College degree or relevant experience
  • 8-10 years of relevant management experience in Airport Services environment or equivalent experience
  • Knowledge of airport operations to include; hub operations, terminal / ramp operations and ATO, and related technology
  • Ability to work in a dynamic, fast paced operational environment
  • Knowledge of station controls and Internal Audit standards
  • Analytical thinking, goal-directed leadership and service-oriented performance
  • Knowledge of operational Corporate policies and procedures
  • Strong communication and interpersonal skills
  • Demonstrated ability to develop and motivate personnel
  • Strong problem solving skills and drive for excellence
  • Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
  • Travel requirement 20% of the time
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

Responsibilities

  • Establishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilities.
  • Monitors performance against plans and initiates corrective actions to improve results.
  • Determines and justifies equipment, facilities, staffing, and training needs to achieve station operations goals.
  • Participates as team member to headquarters support organizations, as well as other United operating departments in administering their responsibilities.
  • Coordinates and provides functional guidance and supervision of contracted ground handling agents.
  • Represents airport activities to federal, state, and city agencies as well as the FAA.
  • Responsible for day-to-day operational performance of assigned domestic outstation.
  • Maintains a safe, clean and reliable operation.
  • Responsible for maintaining a positive employee relations work environment and collaborative relationships with applicable labor groups.
  • Directs station activities to ensure superior customer service, which includes, mainline, express and partner airlines.
  • Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees.
  • Responsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reports.
  • Responsible for compliance with Stations controls and Internal Audit standards.
  • Manages the station budget, staffing forecasts and resource requirements.
  • Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisions.
  • Manage vendor service contracts as required.
  • Responsible for governmental and company / divisional performance metrics to including:
  • On-time Performance.
  • Station Baggage Performance.
  • Part 382 Serving the Disabled.
  • Manage over sales, denied boarding and compensation amounts, bag and change fees, ancillary revenue, ticketing requirements, etc.
  • Customer Service satisfaction, complaint and compliment ratios.
  • Customer Processing Line waits, transaction times and throughput processing of customers.
  • Long Tarmac Delay program.
  • Cargo and mail plus performance metrics.

FAQs

What is the focus of the General Manager - Airport Operations role at United Airlines?

The focus of the role is to ensure the smooth operation of airport activities, maintain operational performance, provide superior customer service, and manage relationships with airport authorities and vendors.

What qualifications are required for this position?

A college degree or relevant experience, 8-10 years of management experience in an airport services environment, and knowledge of airport operations, compliance standards, and leadership skills are required.

What are the key responsibilities of the General Manager - Airport Operations?

Key responsibilities include overseeing daily operations, maintaining safety and service standards, managing staff performance, ensuring compliance with controls and audit standards, and maintaining positive relationships with various stakeholders.

Is there a travel requirement for this position?

Yes, there is a travel requirement of approximately 20% of the time.

How important is employee relations in this role?

Maintaining a positive employee relations work environment and fostering collaborative relationships with applicable labor groups is a critical component of this role.

What kind of work schedule can a General Manager - Airport Operations expect?

The General Manager must be flexible to work all shifts and be available 7 days a week, 24 hours a day, including holidays and weekends to address operational needs.

Are there opportunities for professional development in this position?

Yes, the role includes responsibilities for ongoing professional developmental support of direct and indirect reports.

Does United Airlines promote diversity and inclusion within its workforce?

Yes, United Airlines values diverse experiences and perspectives and encourages individuals from varied backgrounds to apply for this position.

What should candidates expect during the interview process?

Candidates must successfully complete an interview to meet job qualifications, where they may assess their skills, experiences, and fit for the role.

Is sponsorship available for work authorization?

No, individuals must be legally authorized to work in the United States for any employer without sponsorship.

United Airlines

Good Leads The Way.

Automotive
Industry
10,001+
Employees
1926
Founded Year

Mission & Purpose

This is the story of airline that leads the industry from ground to clouds. Our global cast of over 90,000+ hero characters are each on a journey to be a force for good for our customers, the planet and each other. Come be part of this story, we’re hiring 15,000 people in 2023.