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General Manager - Airport Operations (New Orleans)

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United Airlines

20d ago

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
  • New Orleans

AI generated summary

  • You need a college degree or relevant experience, 8-10 years in airport management, strong leadership, problem-solving skills, and flexibility for shifts and travel.
  • You will oversee daily operations, ensure safety and cleanliness, manage budgets, maintain employee relations, enhance customer service, and coordinate with various agencies and vendors.

Requirements

  • What’s needed to succeed (Minimum Qualifications):
  • College degree or relevant experience
  • 8-10 years of relevant management experience in Airport Services environment or equivalent experience
  • Knowledge of airport operations to include; hub operations, terminal / ramp operations and ATO, and related technology
  • Ability to work in a dynamic, fast paced operational environment
  • Knowledge of station controls and Internal Audit standards
  • Analytical thinking, goal-directed leadership and service-oriented performance
  • Knowledge of operational Corporate policies and procedures
  • Strong communication and interpersonal skills
  • Demonstrated ability to develop and motivate personnel
  • Strong problem solving skills and drive for excellence
  • Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
  • Travel requirement 20% of the time
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

Responsibilities

  • Establishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilities. Monitors performance against plans and initiates corrective actions to improve results. Determines and justifies equipment, facilities, staffing, and training needs to achieve station operations goals. Participates as team member to headquarters support organizations, as well as other United operating departments in administering their responsibilities. Coordinates and provides functional guidance and supervision of contracted ground handling agents. Represents airport activities to federal, state, and city agencies as well as the FAA.
  • Responsible for day-to-day operational performance of assigned domestic outstation
  • Maintains a safe, clean and reliable operation
  • Responsible for maintaining a positive employee relations work environment and collaborative relationships with applicable labor groups
  • Directs station activities to ensure superior customer service, which includes, mainline, express and partner airlines
  • Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees
  • Responsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reports
  • Responsible for compliance with Stations controls and Internal Audit standards
  • Manages the station budget, staffing forecasts and resource requirements
  • Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisions
  • Manage vendor service contracts as required
  • Responsible for governmental and company / divisional performance metrics to including:
  • On-time Performance
  • Station Baggage Performance
  • Part 382 Serving the Disabled
  • Manage over sales, denied boarding and compensation amounts, bag and change fees, ancillary revenue, ticketing requirements, etc.
  • Customer Service satisfaction, complaint and compliment ratios
  • Customer Processing Line waits, transaction times and throughput processing of customers
  • Long Tarmac Delay program
  • Cargo and mail plus performance metrics

FAQs

What is the primary responsibility of the General Manager - Airport Operations?

The primary responsibility is to ensure the day-to-day operational performance of the assigned domestic outstation, maintaining a safe, clean, and reliable operation while providing superior customer service.

What are the minimum qualifications needed for this role?

The minimum qualifications include a college degree or relevant experience, 8-10 years of relevant management experience in an Airport Services environment or equivalent experience, knowledge of airport operations, and strong communication skills.

Is travel required for this position?

Yes, travel is required about 20% of the time.

What type of work environment can I expect?

You can expect a dynamic, fast-paced operational environment that requires flexibility to work all shifts, including weekends and holidays as necessary.

How does United Airlines approach diversity and inclusion in hiring?

United Airlines values diverse experiences and perspectives, encouraging all individuals who meet the minimum qualifications to apply, regardless of whether they check all desired qualifications.

What kind of benefits does United Airlines offer?

United Airlines offers a competitive benefits package that includes parental leave, a 401k plan, and privileges such as space-available travel, among others.

What performance metrics is the General Manager responsible for?

The General Manager is responsible for several performance metrics, including on-time performance, baggage performance, customer service satisfaction, processing line waits, and compliance with governmental performance metrics.

Are there opportunities for professional development in this role?

Yes, the role involves performance management and ongoing professional developmental support for direct and "dotted line" reports.

How does United Airlines ensure safety in airport operations?

The General Manager is responsible for maintaining safety standards, control operational safety requirements, and ensuring compliance with safety regulations from federal, state, and local agencies.

What is the process for applying for this position?

Interested candidates must successfully complete the interview process to meet job qualifications, demonstrating their relevant experience and skills.

United Airlines

Good Leads The Way.

Automotive
Industry
10,001+
Employees
1926
Founded Year

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