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Global Forwarding Agent Air Export

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C.H. Robinson

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics
  • Milan

AI generated summary

  • You need a high school diploma, 1+ year of forwarding experience, fluent in Italian and English, customs knowledge, strong communication skills, attention to detail, and adaptability in a fast-paced environment.
  • You will manage shipping documentation, ensure billing accuracy, maintain shipment data, provide quotes, track shipments, build customer relationships, and collaborate effectively with team members.

Requirements

  • High school diploma or GED in Supply Chain, Logistics, or International Business
  • Minimum 1 years of Global Forwarding experience
  • Fluent in Italian and English (written and verbal)
  • Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)
  • Excellent communication, prioritization, and multi-tasking skills
  • Excellent customer service skills and follow up to be utilized with customers and the network
  • Proven track record of dealing with customers and being client focused
  • Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
  • High level of attention to detail
  • Ability to work in a fast-paced and deadline-driven office environment
  • Ability to influence the lifecycle shipping process
  • Values a diverse and inclusive work environment

Responsibilities

  • Understand international shipping processes, documentation, and terminology
  • Input financial components for accurate customer billing
  • Execute shipment tasks per customer SOP requirements
  • Create, update, and maintain accurate shipment data in Navisphere
  • Provide pricing quotes based on customer and network needs
  • Offer track and trace services and generate shipment documents
  • Ensure high data integrity: shipment details, INCOterms, routing, dates, documents
  • Build strong customer relationships; respond and follow up on issues promptly
  • Communicate clearly and effectively with Customers/Agents, CHR offices, and Vendors
  • Foster positive working relationships with team members and participate in new customer implementations and business meetings as needed

FAQs

Do we support remote work?

Yes, we do remote work in a hybrid format, allowing for 2 days of remote work per week.

What qualifications are required for this position?

A high school diploma or GED in Supply Chain, Logistics, or International Business, along with a minimum of 1 year of Global Forwarding experience and fluency in Italian and English, are required qualifications.

Is experience with customs procedures necessary?

Yes, knowledge and experience with customs procedures and formalities, including customs clearance and bonded transports, are required for this role.

What type of skills are preferred for candidates?

Excellent communication, prioritization, multi-tasking, customer service skills, critical thinking, flexibility, attention to detail, and the ability to work in a fast-paced environment are preferred skills.

What does the company offer to its employees?

C.H. Robinson offers opportunities for professional growth, a fun and inclusive workplace, access to training platforms, comprehensive benefits including competitive salary, performance-based bonuses, meal vouchers, life insurance, healthcare plans, and more.

How can I apply for this position?

You can apply for the position directly through the C.H. Robinson careers website.

Is it necessary to have a strong customer relationship management skill?

Yes, building strong customer relationships and responding promptly to customer issues is a key responsibility of this role.

What does the work environment look like?

The work environment is modern and encourages in-person collaboration while also allowing flexibility for remote work.

How does C.H. Robinson support diversity and inclusion?

C.H. Robinson actively builds a diverse and inclusive workplace and welcomes candidates from varied backgrounds to apply even if they don’t meet all preferred qualifications.

What is the company’s stance on innovation?

C.H. Robinson values in-person collaboration to fuel innovation and is committed to finding smarter logistics solutions for its customers.

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C.H. Robinson

Transportation
Industry
10,001+
Employees
1905
Founded Year

Mission & Purpose

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $30 billion in freight under management and 20 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our 100,000 customers and 96,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.