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Global Vendor Manager Director

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Toppan Digital Language

2mo ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Madrid

AI generated summary

  • You must have a degree in a relevant field, fluent in English plus another language, 5+ years in global vendor management, and strong knowledge of localization tools and industry trends.
  • You will develop and implement vendor management frameworks, oversee performance and budgets, address quality issues, and ensure alignment with business goals while leading the global team.

Requirements

  • Bachelor’s or Master’s degree in Translation, Interpretation, Localization, Business, or a related field, or equivalent professional experience.
  • Fluency in English, with near-native proficiency in at least one other language.
  • Proven track record in leading and managing global Vendor Management teams, particularly in the localization or language services industry.
  • 5+ years of experience in people management, ideally within a global and cross-functional environment.
  • Extensive knowledge of the localization and translation industry, including emerging trends, best practices, and technological innovations such as CAT tools, machine translation (MT) and new AI working models.
  • Strong IT skills, including expertise in CAT tools, Machine Translation (MT), and an understanding of automation solutions relevant to Vendor Management processes.
  • Experience in managing and scaling Vendor Management operations in multi-location, international companies, ensuring global vendor alignment.
  • Strong communication skills, with the ability to facilitate presentations and lead discussions with vendors, internal teams, and key stakeholders.
  • Proven problem-solving and decision-making skills, with a proactive, resourceful, and flexible approach to managing challenges in a fast-paced environment.
  • Excellent attention to detail, strong data accuracy, and the ability to cultivate trust with vendors and stakeholders alike.

Responsibilities

  • Develop a unified Vendor Management Framework by redesigning vendor selection, onboarding, performance, and evaluation processes.
  • Align Vendor Management frameworks with the company’s broader business strategy, incorporating risk management, scalability, and cost-efficiency principles to enhance vendor partnerships.
  • Work closely with Legal, Service Delivery, Risk and Compliance departments for the creation and management of Vendor SLAs, Purchase Orders, MSAs, RFPs, and other contract documentation.
  • Implement, report on and monitor global vendor budgets and targets to optimize resources and achieve overall cost savings.
  • Act as the internal escalation point for vendor quality issues, overseeing resolutions and taking ultimate ownership of vendor performance, ensuring non-conformance issues are addressed proactively and efficiently.
  • Collaborate with peers in Vendor Management, Project Management, Quality, Service Delivery, and Business Development teams to support recruitment needs proactively.
  • Lead the global Vendor Management team to meet and exceed targets, ensuring their contributions align with and enhance the company's revenue growth and overall financial goals.
  • Identify resource gaps and advise creatively on recruitment to minimize business risk.
  • Conduct regular key account reviews with key stakeholders to ensure availability and retention of key resources at competitive rates.
  • Establish comprehensive KPIs and performance metrics tailored to vendor management best practices, enabling continuous tracking and improvement of vendor relationships, performance, and contribution to business goals.
  • Build strong relationships with suppliers to develop a consistent Vendor Branding Experience.
  • Create and implement clear Standard Operating Procedures (SOPs) and guidelines for vendors and internal stakeholders, ensuring compliance through continuous monitoring and iterative improvement.
  • Overall responsibility for the onboarding procedure of new joiners in the Vendor Management team.
  • Unify and harmonize existing processes across different business units to operate globally.

FAQs

What is the primary purpose of the Global Vendor Manager Director role?

The primary purpose of the Global Vendor Manager Director role is to design and lead a global vendor strategy, serving as a strategic advisor to the Leadership team and building innovative, scalable Vendor Management frameworks to enhance operational efficiency and align vendor relations with organizational goals.

Who will the Global Vendor Manager Director report to?

The Global Vendor Manager Director will report to the Chief Operating Officer.

What qualifications are necessary for this role?

Candidates should have a Bachelor’s or Master’s degree in Translation, Interpretation, Localization, Business, or a related field, or equivalent professional experience. Fluency in English and near-native proficiency in at least one other language, along with a proven track record in managing global Vendor Management teams, particularly in the localization or language services industry, are also required.

How many years of experience in people management is needed for this position?

A minimum of 5 years of experience in people management, ideally within a global and cross-functional environment, is required for this position.

What are some key responsibilities of the Global Vendor Manager Director?

Key responsibilities include developing a unified Vendor Management Framework, aligning vendor strategies with business goals, implementing global vendor budgets, managing vendor performance, and collaborating with various departments to support recruitment needs.

Are there specific skills needed for this role?

Yes, candidates should have extensive knowledge of the localization and translation industry, strong IT skills including expertise in CAT tools and Machine Translation, and strong communication and problem-solving skills, among others.

Is knowledge of technological innovations important for this role?

Yes, extensive knowledge of emerging trends, best practices, and technological innovations related to the localization and translation industry is essential for the Global Vendor Manager Director.

Will the position involve managing resource gaps?

Yes, the Global Vendor Manager Director is expected to identify resource gaps and provide creative solutions for recruitment to minimize business risk.

What kind of work environment does Toppan Digital Language offer?

Toppan Digital Language offers a highly dynamic, creative, and multicultural environment focused on employee success and talent development.

Does Toppan Digital Language support equality in employment?

Yes, Toppan Digital Language is committed to equality in employment and considers necessary adjustments during the recruitment process.

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Toppan Digital Language

Business, in any language.

Technology
Industry
201-500
Employees
2004
Founded Year

Mission & Purpose

👋 Hello, we’re Toppan Digital Language. 🔊 Our mission is to help the world's best companies with high-risk, business-critical content sell with confidence in any language. Founded in May 2021, we're the 10th largest language solutions provider in the UK. 🔵 Our goal is crystal clear - to be the #1 language partner of choice for companies in life sciences and healthcare, financial and legal services, market insights and consumer brands. 🏯 Headquartered in London, our ambition is proudly backed by Toppan Inc., a Japanese-listed (TYO: 7911) Nikkei 225 global leader in content distribution. As a wholly owned subsidiary of a publicly traded company with an annual R&D spend of US$200m, we are part of a global team of 55,000 people. 🧵 Putting our customers at the heart of what we do, we tailor innovative language solutions with the right teams and the right tech to best meet our customers’ needs with specialism, speed, scale, and security. 🤝 We are obsessed with our clients’ success, and as importantly, our employees’. We want to build a reputable business that attracts, develops, and retains exceptional talent in our industry. Our values reflect the thinking of our founders who have decades of trusted industry and localization expertise. They act as a major force in shaping our company culture: an entrepreneurial spirit that embraces a growth mindset and an ethos of inspiring excellence. We want our teams and leaders to bring their best each day. 💙 We also love our Mondays and celebrate our Fridays. If you like teams guided by shared ambition, humility, and diversity, speak with us - there could be a fit for you here.