FAQs
What is the primary focus of the GNOC Engineer position in Cloud Operations?
The GNOC Engineer position primarily focuses on the design, deployment, and operations of a large-scale global Oracle cloud computing environment (Oracle Cloud Infrastructure - OCI), with an emphasis on development and support of network fabric and systems through deep networking knowledge and programming skills for automation.
What kind of network infrastructure experience is preferred for this role?
Preference is given to candidates with experience in large enterprise network infrastructure supporting 24/7 operations, particularly in a large ISP or cloud provider environment.
What specific networking protocols should applicants be familiar with?
Applicants should have exposure to networking protocols such as BGP, OSPF, IS-IS, TCP, IPv4, IPv6, DNS, DHCP, and MPLS.
What programming and scripting languages are relevant for this position?
Candidates with experience in scripting and network automation using languages and tools like Python, Puppet, SQL, and/or Ansible are preferred.
What are the expected job duties of a GNOC Engineer?
Job duties include participating in network lifecycle management, providing break-fix support, triaging event tickets, developing runbooks, conducting root causes analysis, and supporting operational rotations, among others.
Is shift work required for this position?
Yes, candidates should be willing to work in rotational shifts and provide on-call support services as needed.
What qualifications are preferred for this job?
A Bachelor’s degree is preferred along with at least 4 years of network-related experience. Cisco and Juniper certifications are also desired.
What skills are necessary for resolving network issues in this role?
Strong analytical skills, advanced troubleshooting capabilities, and the ability to coordinate with onsite support teams and vendors are necessary for resolving network issues.
How do GNOC Engineers contribute to the operational excellence of the network?
GNOC Engineers contribute by ensuring maximum service availability and performance, delivering premier customer service, and providing support services for Engineering and other technical teams, thus maintaining and optimizing operations for the physical network infrastructure.
What tools might GNOC Engineers use in their duties?
GNOC Engineers may use monitoring tools for incident management, automation APIs for operational tasks, and various ticketing systems to track incidents.
What type of work culture and environment can a GNOC Engineer expect?
The work culture is fast-paced and involves working as part of a premier team located worldwide, providing 24/7 support and collaborating with various teams to address network issues.