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GNOC Engineer, Cloud Operations

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Oracle

1mo ago

  • Job
    Full-time
    Mid-level (3-4 years)
  • Los Angeles, +19

AI generated summary

  • You should have experience in network monitoring, troubleshooting cloud services, strong analytical skills, familiarity with scripting languages, and excellent communication abilities.
  • You will monitor cloud services, troubleshoot issues, ensure performance, manage incidents, collaborate with teams, and optimize operations to enhance service reliability and efficiency.

Requirements

  • - Preference for individuals with experience in scripting and network automation - Python, Puppet, SQL, and/or Ansible.
  • - Have worked with large enterprise network infrastructure supporting 24/7 and willing to work in rotational shifts in a network operations role.
  • - Provide on-call support services as needed and aid others.
  • - Job duties are varied and complex, needing independent judgment.
  • - Ability to act in a project lead role, as needed.
  • - Possess analytical skills in resolving network issues with advanced troubleshooting and coordination with onsite support teams and vendors.
  • - Experience in using monitoring tools to assist with incident management to identify actionable incidents.
  • - Highly motivated and self-starter.
  • - Bachelor’s degree is preferred with at least 4 years of network-related experience.
  • - Experience working in a large ISP or cloud provider environment.
  • - Exposure to commodity Ethernet hardware (Broadcom/Mellanox), protocol experience with BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS.
  • - Experience with networking protocols such as TCP/IP, VPN, DNS, DHCP, and SSL.
  • - Experience supporting network technologies, especially Juniper, Cisco, Arista, firewalls, and switches.
  • - InfiniBand experience is a plus.
  • - Strong analytical skills and ability to collate and interpret data from various sources.
  • - Ability to diagnose network alerts to assess and prioritize faults and respond or escalate accordingly.
  • - Strong oral and written communication skills.
  • - Experience with Incident Response plans and strategies.
  • - Excellent time management and organization skills.
  • - Comfortable and able to deal with a wide range of issues in a fast-paced environment.
  • - Cisco and Juniper certifications are desired.
  • - Excellent organizational, verbal, and written communication skills.

Responsibilities

  • Supports the design, deployment, and operations of a large-scale global Oracle cloud computing environment (Oracle Cloud Infrastructure - OCI).
  • Primarily focused on development and support of network fabric and systems through a combination of a deep level understanding of networking at the protocol level coupled with programming skills to support the intensive automation required to operate a production environment.
  • As OCI is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure and the Internet.
  • Participate in Network lifecycle management through network build and/or upgrade projects.
  • Using existing procedures and tooling, develop and safely complete network changes.
  • Attend and chip in to the related projects and sprint planning.
  • Develop and improve runbooks and methods of procedures.
  • Assist in the onboarding of new team members.
  • Regularly participate in network solution design review and provide feedback.
  • Participate in operational rotations in either primary or secondary positions.
  • Provide break-fix support for events.
  • Triage event tickets and remediate or call out as needed.
  • Support root causes analysis as required.
  • Leverage existing tooling and automation to complete critical tasks, such as device upgrades.
  • Have worked with large enterprise network infrastructure supporting 24/7 and willing to work in rotational shifts in a network operations role.
  • Provide on-call support services as needed and aid others.
  • Job duties are varied and complex, needing independent judgment.
  • Ability to act in a project lead role, as needed.
  • Possess analytical skills in resolving network issues with advanced troubleshooting and coordination with onsite support teams and vendors.
  • Experience in using monitoring tools to assist with incident management to identify actionable incidents.
  • Highly motivated and self-starter.
  • Identifying actionable incidents using a monitoring system, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors.
  • Join major events/incidents calls, use technical and analytical skills to resolve network issues that impact Oracle customer/service, coordinate with SMEs, and provide RCA.
  • Fault handling and escalation (identifying and responding to faults on OCI’s systems and networks, collaborating closely with 3rd party suppliers, handling escalation through to resolution).
  • Development of knowledge and skills in network and system administration, particularly with regard to OCI’s own architecture and platforms.
  • You will use automation to complete work and develop scripts for routine tasks.
  • Implementing network changes following the defined Oracle organizational change process.
  • Maintain records of equipment failure and liaise with engineers and suppliers as necessary.
  • Lead efforts to update team documentation (runbooks, operations guides, technical documentation) and mentor new hires during their onboarding.
  • Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met.
  • Work with a premier team located across the world - the OCI Global Network Operations team who supports the network infrastructure environment with a 24/7 shift model.

FAQs

What is the primary focus of the GNOC Engineer position in Cloud Operations?

The GNOC Engineer position primarily focuses on the design, deployment, and operations of a large-scale global Oracle cloud computing environment (Oracle Cloud Infrastructure - OCI), with an emphasis on development and support of network fabric and systems through deep networking knowledge and programming skills for automation.

What kind of network infrastructure experience is preferred for this role?

Preference is given to candidates with experience in large enterprise network infrastructure supporting 24/7 operations, particularly in a large ISP or cloud provider environment.

What specific networking protocols should applicants be familiar with?

Applicants should have exposure to networking protocols such as BGP, OSPF, IS-IS, TCP, IPv4, IPv6, DNS, DHCP, and MPLS.

What programming and scripting languages are relevant for this position?

Candidates with experience in scripting and network automation using languages and tools like Python, Puppet, SQL, and/or Ansible are preferred.

What are the expected job duties of a GNOC Engineer?

Job duties include participating in network lifecycle management, providing break-fix support, triaging event tickets, developing runbooks, conducting root causes analysis, and supporting operational rotations, among others.

Is shift work required for this position?

Yes, candidates should be willing to work in rotational shifts and provide on-call support services as needed.

What qualifications are preferred for this job?

A Bachelor’s degree is preferred along with at least 4 years of network-related experience. Cisco and Juniper certifications are also desired.

What skills are necessary for resolving network issues in this role?

Strong analytical skills, advanced troubleshooting capabilities, and the ability to coordinate with onsite support teams and vendors are necessary for resolving network issues.

How do GNOC Engineers contribute to the operational excellence of the network?

GNOC Engineers contribute by ensuring maximum service availability and performance, delivering premier customer service, and providing support services for Engineering and other technical teams, thus maintaining and optimizing operations for the physical network infrastructure.

What tools might GNOC Engineers use in their duties?

GNOC Engineers may use monitoring tools for incident management, automation APIs for operational tasks, and various ticketing systems to track incidents.

What type of work culture and environment can a GNOC Engineer expect?

The work culture is fast-paced and involves working as part of a premier team located worldwide, providing 24/7 support and collaborating with various teams to address network issues.

Oracle

Information Technology & Services

Technology
Industry
10,001+
Employees
1977
Founded Year

Mission & Purpose

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world. At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people developing innovative technologies that help people and companies tackle real-world problems head-on.