FAQs
What is the primary role of the Ground Operations Risk, Compliance & Readiness Manager?
The primary role is to provide expertise and support to the Nominated Person Ground Operations, LGW Airport Manager, and Outstations Manager to ensure oversight of safety, security, operational risk, and compliance across ground operations.
What are the key responsibilities of this position?
Key responsibilities include coordinating safety risk management, producing management reports, conducting regular compliance checks, managing incident investigation actions, reviewing compliance processes, representing BA Euroflyer in safety meetings, and supporting operational readiness for new operations.
What qualifications and experience are required for this role?
Candidates should have experience in an operational role within an airline or ground handling agent, a strong focus on operational compliance and safety, and a good understanding of industry procedures such as IATA AHM and IGOM. Experience in safety reporting and conducting investigations is also needed.
What skills are important for success in this role?
Important skills include strong written and spoken communication, the ability to influence and challenge established processes, relationship-building abilities, structured organization, flexibility, and proficiency in MS Office applications, particularly Excel.
Will the Ground Operations Risk, Compliance & Readiness Manager be required to travel?
Yes, the candidate must hold a valid passport and be able to travel to various locations throughout Europe as part of their responsibilities.
What type of environment will the Ground Operations Risk, Compliance & Readiness Manager be working in?
The role is mainly office-based, but the manager will also be required to conduct field inspections at London Gatwick and other outstations, working closely with operational teams.
How often will this role require working outside regular hours?
The position may require supporting the business outside normal working hours and being part of an on-call roster as needed.
What tools and software might the Ground Operations Risk, Compliance & Readiness Manager use?
The manager will use MS Office applications for reports and presentations, and experience with Excel at an intermediate level is expected. Knowledge of Business Objects, Tableau, or equivalent for data analysis is desirable.
How does this role contribute to overall safety and compliance in ground operations?
This role is crucial in monitoring compliance, conducting safety inspections, investigating incidents, analyzing trends, and collaborating with stakeholders to mitigate risks and promote a just safety culture across operations.
What is meant by "operational readiness" in this role?
Operational readiness involves preparing processes and ensuring that stations are equipped to handle new operations, such as wet leases or new supplier contracts, while minimizing operational risks related to safety and compliance.