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Accor

1mo ago

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
    Facilities Management
  • Quick Apply

AI generated summary

  • You need a relevant diploma in Hotel Management, excellent multitasking and problem-solving skills, flexibility, teamwork, and knowledge of Opera is a plus.
  • You will ensure cleanliness and comfort in guest rooms and public areas, assist guests with queries, maintain high service standards, and collaborate with all departments to enhance guest satisfaction.

Requirements

  • Relevant diploma / degree in Hotel Management.
  • Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
  • Displays high level of flexibility, initiative, sincerity and team work.
  • Knowledge about Opera would be an advantage.

Responsibilities

  • To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
  • Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
  • Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
  • Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
  • Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
  • Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
  • Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
  • Interact with guests and personnel of the hotel in an efficient and friendly manner.
  • Provide effective support to the team to enable them to provide a range of effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Provide high level of service standards.
  • Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services.

FAQs

What is the primary function of this position?

The primary function is to provide clean, hygienic, comfortable, and hazard-free areas in the hotel to achieve maximum guest satisfaction and organizational profitability while maintaining impeccable housekeeping standards.

Is a diploma or degree in Hotel Management required for this job?

Yes, a relevant diploma or degree in Hotel Management is required for this position.

What skills are essential for this role?

Essential skills include excellent multi-tasking, problem solving, service orientation, interpersonal team skills, flexibility, initiative, sincerity, and teamwork.

Is experience with the Opera system required?

Knowledge about Opera would be an advantage, but it is not explicitly stated as required.

How important is guest interaction in this role?

Guest interaction is crucial, as the role involves responding to customer queries, resolving issues, and ensuring customer satisfaction through constant interaction and personalized service.

Are there opportunities for growth and learning in this position?

Yes, the company emphasizes support for growth and learning every day, making sure that work brings purpose to your life.

What is the working environment like at Accor?

The working environment at Accor is one that welcomes individuality, promotes cooperation among departments, and aims to provide a high level of service to guests.

Will I be responsible for cleaning guest rooms?

Yes, you will be responsible for cleaning guest rooms, public areas, the Executive Office, and performing other assigned duties.

Do I need previous experience in hospitality for this position?

While previous experience in hospitality is advantageous, having a relevant diploma or degree is the primary requirement.

What kind of support will I be provided to ensure effective service delivery?

You will be provided with effective support to enable you and your team to deliver a range of efficient services, ensuring high service standards and customer satisfaction.

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Accor

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.