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GTS Customer Provisioning Agent

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NielsenIQ

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Pune
  • Quick Apply

AI generated summary

  • You need excellent customer service and communication skills, a positive attitude, ability to multi-task, basic Microsoft Office knowledge, and 0-3 years in customer support or a related field.
  • You will guide clients in request submissions, process requests efficiently, ensure alignment on needs, deliver exceptional service, and liaise with other teams to enhance satisfaction and performance.

Requirements

  • Excellent customer service skills.
  • Superior communication skills: verbal and written.
  • Reliable self-starter.
  • Proven ability to function independently as well as within a team structure.
  • Ability to effectively multi-task and re-prioritize workload based on urgent business needs/deadlines.
  • Strong analytical and problem-solving skills.
  • Positive attitude.
  • Basic knowledge of Microsoft Office suite.
  • 0-3 years experience in a customer support, help desk, or call center environment.
  • College degree or equivalent experience.

Responsibilities

  • Understand the request submission process. Interface with clients to guide a requester in properly submitting a request.
  • Work efficiently, following department standards, within our case management tool. Identify the next request to process and take ownership of that request.
  • Working independently, complete assignments accurately and efficiently following department standards. Effectively utilize team knowledge library.
  • Provide exceptional service to internal and external customers. Interact professionally with the client requester to ensure complete alignment on what is requested.
  • Drive client satisfaction in every interaction.
  • Liaise professionally between departments and escalation teams. Provide suggestions to improve customer satisfaction and team performance.

FAQs

What is the main focus of the GTS Customer Provisioning Agent role?

The main focus of the GTS Customer Provisioning Agent role is to perform basic system security administration functions, including provisioning access, user setup, and application access rights.

What are the key responsibilities of this position?

Key responsibilities include understanding the request submission process, processing requests efficiently, maintaining existing accounts, providing exceptional service to clients, and suggesting improvements for customer satisfaction.

How important is customer service in this role?

Customer service is extremely important in this role, as providing exceptional service to internal and external customers and driving client satisfaction in every interaction are key responsibilities.

What qualifications are required for this position?

Required qualifications include excellent customer service skills, superior communication skills, ability to work independently and as part of a team, strong analytical abilities, and 0-3 years of experience in a customer support environment, along with a college degree or equivalent experience.

What type of work experience is preferred for this job?

A candidate should have 0-3 years of experience in a customer support, help desk, or call center environment.

Are there any specific tools or software knowledge required?

Yes, a basic knowledge of the Microsoft Office suite is required for this position.

What are the success metrics for this role?

Success metrics include producing high-quality work with minimal rework, adhering to team standards, processing a fair share of requests, participating in team meetings, and completing required certifications and training modules in a timely manner.

What benefits does NIQ offer to its employees?

NIQ offers a flexible working environment, volunteer time off, LinkedIn Learning, and an Employee-Assistance-Program (EAP).

What is NIQ's commitment to diversity and inclusion?

NIQ is committed to reflecting the diversity of the clients and communities they serve, and systematically embedding inclusion and diversity into all aspects of their workforce and products.

How can I keep up with NIQ's latest updates?

You can follow NIQ on LinkedIn, Instagram, Twitter, and Facebook to stay updated with their latest news.

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NielsenIQ

Consulting
Industry
10,001+
Employees

Mission & Purpose

NielsenIQ is a global leader in data analytics and consumer insights, specialising in providing businesses with comprehensive market intelligence and data-driven solutions. Their ultimate mission is to empower companies to make informed decisions by delivering accurate, actionable insights into consumer behaviour and market trends. NielsenIQ's purpose is to help businesses understand and anticipate consumer needs, optimise strategies, and drive growth through innovative analytics and data solutions.