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GUCCI Client Advisor (m/w/d)

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Kering

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Zürich
  • Quick Apply

AI generated summary

  • You must have 3+ years in luxury fashion sales, strong communication skills, the ability to build relationships, and be detail-oriented. Fluency in German and English is essential.
  • You will achieve sales goals, provide exceptional customer service, maintain client relations, ensure store organization, uphold visual standards, and collaborate with colleagues.

Requirements

  • 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;
  • Proven ability to drive and exceed individual and store results;
  • Proven ability to build lasting relationships with customers and colleagues;
  • Excellent communicate skills, both oral and written, and the ability to handle multiple tasks simultaneously;
  • Strong organization and follow-up skills are essential;
  • Accuracy and attention to detail needed;
  • Candidate should be team-focused with a desire to collaborate effectively;
  • Ability to work in a fast moving and dynamic environment;
  • High flexibility and ability to adapt to different customers;
  • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
  • Fluent in German and English language skills

Responsibilities

  • Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
  • Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;
  • Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales;
  • Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities;
  • Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
  • Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
  • Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment;
  • Maintain security standards within the store to ensure safety of customers, colleagues and merchandise;
  • Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
  • Contribute to the daily operations of the store, by maintaining a neat and organized understock and stock room;
  • Adhere to Gucci Image standards and guidelines;
  • Follow all company policies and procedures.

FAQs

Is Saturday work mandatory for this position?

Yes, Saturday work is mandatory in this function.

What is the main responsibility of a Gucci Client Advisor?

The main responsibility is to provide exceptional customer service by meeting individual needs and expectations, and to act as a "Gucci Ambassador," promoting the brand's philosophy and values.

What are the key requirements for this role?

Key requirements include 3+ years of luxury fashion sales experience, proven ability to exceed sales goals, excellent communication skills, strong organization and attention to detail, and fluency in German and English.

What type of schedule is expected for this job?

The schedule is part-time, with the requirement to work evenings, weekends, and holidays based on business needs.

What tools or practices are used to connect with clients?

The role involves capturing meaningful customer data using company tools (CRM) to build relationships and personalize future client development opportunities.

How does a Gucci Client Advisor contribute to the store's appearance?

A Gucci Client Advisor contributes by upholding the visual display of all products in accordance with Gucci visual standards.

What qualities are essential for success in this role?

Essential qualities include being team-focused, adaptable to different customers, possessing strong organization skills, and the ability to work in a fast-moving environment.

Is there a specific training related to product knowledge required?

Yes, an excellent knowledge of the products, Gucci history, and heritage is necessary, and training may be provided to align with the Gucci selling ceremony.

How is customer data maintained by a Gucci Client Advisor?

Customer data is maintained by keeping an active, accurate, neat, and organized client book, while regularly contacting clients and providing appropriate follow-up on all sales or requests.

Who does the Gucci Client Advisor collaborate with?

The Gucci Client Advisor collaborates with fellow colleagues to foster open communication and ensure a consistent, exceptional customer experience.

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Kering

Retail Luxury Goods and Jewelry

Retail & Consumer Goods
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.