FAQs
What is the primary mission of the GUCCI Product Care Specialist?
The primary mission of the GUCCI Product Care Specialist is to manage the entire after-sales and product care process in the boutique, acting as a liaison between the stores, local suppliers, and the customer service center in Italy.
What are the key responsibilities of this role?
Key responsibilities include managing customer complaints, collaborating with local service providers, interacting with customers for issue resolution, tracking ticket processing times, training team members on after-sales procedures, and supporting stock and sales teams as needed.
What qualifications are required for this position?
Candidates should have a strong service orientation, high-quality awareness, reliability, a solution-oriented approach, digital affinity, and proficiency in MS Office. Fluency in German and English is required, and knowledge of additional languages is advantageous.
What is the job type and schedule for this position?
The job type is Fixed Term, with a full-time schedule starting on February 1, 2025.
Is previous experience in customer service necessary for this role?
While not explicitly stated, a background in customer service and a demonstrated ability to engage with customers effectively are important for this role given its focus on customer satisfaction.
Will there be training provided for the team?
Yes, the Product Care Specialist will be responsible for training the team on after-sales procedures.
Is this position based in a specific location?
Yes, the position is based in a GUCCI boutique, which typically means it will be in a luxury retail environment.
What is the company behind GUCCI?
GUCCI is part of the global luxury group Kering, which oversees the development of several renowned luxury brands in fashion, leather goods, jewelry, and eyewear.
Are there opportunities for career advancement within this role?
While the job description does not specify career advancement opportunities, working within a prestigious brand like GUCCI and being part of a global group like Kering often provides pathways for career growth.