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GUCCI Store Director - Saks New York

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Gucci

3mo ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    People, HR & Administration
  • New York

AI generated summary

  • You need 7+ years in luxury retail, a related degree, strong sales skills, analytical abilities, and excellent communication. Flexibility for a retail schedule is essential.
  • You will drive sales, manage team performance, ensure exceptional customer service, oversee inventory and budgeting, and implement CRM initiatives while maintaining operational integrity.

Requirements

  • Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry
  • Bachelor’s Degree in a related field is preferred
  • Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
  • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
  • Ability to manage competing priorities in a fast-paced environment
  • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
  • Industry awareness and strong business acumen
  • Strong verbal and written communication skills and excellent organizational skills
  • Passion for the Fashion Industry
  • Flexibility to work a retail schedule which will include evenings, weekends, and holidays
  • Qualified candidates must have the proper work authorization to work in the United States

Responsibilities

  • Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability;
  • Analyze monthly store performance and reporting current trends to cover every aspect of the business including competitor performance;
  • Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided and annual mystery shop goals are met;
  • Manage and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches;
  • Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy and partner with the appropriate internal departments for product support;
  • Communicate company set KPI’s and identify strategies to ensure performance standards are met;
  • Develop and implement business action plans in collaboration with the Market Director to enhance sales for each product category and client tier segment;
  • Lead the team to consistently establish relationships and propose local events through continuous networking and support product launches that promote high client attendance and strong sales results;
  • Proactively follow current competitors and fashion trends, industry news and new innovations in technology.
  • Conduct monthly coaching/counseling sessions with associates to review performance and provide constructive, timely feedback;
  • Oversee performance check in process for all store employees and establish goals;
  • Identify and create action plans, building development plans for all employees;
  • Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping;
  • Ensure a consistent and branded onboarding experience for all new hires;
  • Manage the allocation of staff resources and scheduling to effectively drive sales and ensure an elevated level of customer service;
  • Partner with Market Director and Human Resources People Partner for all employee relations issues to ensure effective resolution.
  • Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients;
  • Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events;
  • Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty;
  • Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team;
  • Monitor monthly CRM database reporting to ensure the capture of meaningful customer data for the purpose of building relationships to personalize future client development opportunities.
  • Collaborate with Operations, Human Resources, Loss Prevention, etc. while adhering to and enforcing all company policies and procedures;
  • Monitor store expenses and maintain store operating budget while aiming to reduce overall cost;
  • Ensure timely submission of accounts payable invoices and cash disbursement polices;
  • Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target;
  • Oversee the processing of daily incoming and outbound merchandise requests and shipments;
  • Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees;
  • Support and maintain visual merchandising standards set by the Worldwide headquarters;
  • Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters;
  • Maintain the borrow log and consignment program ensuring that it is current and adheres with company policy and procedures.

FAQs

What is the main purpose of the Gucci Store Director position?

The main purpose of the Gucci Store Director position is to lead and support all activities to achieve store business objectives while demonstrating an unsurpassed service culture and representing the brand as a Gucci Ambassador.

What are the key responsibilities of the Store Director?

The key responsibilities of the Store Director include driving sales performance, managing talent and performance, enhancing client development, and overseeing store operations, including compliance with company policies and procedures.

What qualifications are required for this position?

A minimum of 7 years of sales management experience in retail, luxury retail, or service-related industries is required, along with a preferred Bachelor’s Degree in a related field.

What skills are essential for the Store Director role?

Essential skills include strong relationship building, analytical abilities, proficiency in Microsoft Office, effective communication skills, industry awareness, and a passion for the fashion industry.

What is the salary range for the Store Director position in New York?

The salary range for the Store Director position in New York is approximately $135,000 USD to $150,000 USD.

Is there flexibility in the work schedule for this role?

Yes, the role requires flexibility to work a retail schedule, which includes evenings, weekends, and holidays.

What kind of training and development opportunities are available?

The Store Director will conduct coaching and counseling sessions with associates, establish goals, and develop action plans to enhance employee performance and growth.

Are there any accessibility accommodations available in the application process?

Yes, Gucci is committed to inclusivity and accessibility and provides reasonable accommodations to assist with any part of the application and/or interview process. Candidates can contact Gucci for assistance.

How does Gucci encourage client development in this role?

Gucci encourages client development through a top client strategy to retain and develop high potential clients, promote brand awareness, and execute superior customer service to increase customer loyalty.

What does the company value in terms of workplace culture?

The company values a culture of inclusivity, creativity, collaboration, and ownership, emphasizing the importance of employee input and empowerment.

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Gucci

Welcome to the world of Gucci

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Founded in Florence, Italy in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead continuing to redefine fashion and luxury while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.