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GUCCI Store Manager

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Kering

30d ago

  • Job
    Full-time
    Senior Level
  • Ingolstadt
  • Quick Apply

AI generated summary

  • You need 5+ years in retail management, a related bachelor’s degree, strong ethics, client experience, business acumen, communication skills, and passion for fashion. Flexible retail schedule required.
  • You will lead the team to ensure exceptional client service, manage stock and inventory, drive brand awareness, and oversee compliance with policies, while fostering a collaborative team environment.

Requirements

  • · Minimum of 5 years of sales management experience in retail, luxury retail, or service-related industry.
  • · Bachelor’s Degree in a related field is preferred.
  • · High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.
  • · Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
  • · Proven ability to drive positive client experiences that build loyalty and deliver measurable results.
  • · Ability to manage competing priorities in a fast-paced environment.
  • · Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
  • · Industry awareness, commercial knowledge, and strong business and financial acumen.
  • · Strong verbal and written communication skills and excellent organizational skills.
  • · Passion for the Fashion Industry.
  • · Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Responsibilities

  • Lead the team in executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction.
  • Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events.
  • Inspire and foster collaboration amongst team members to achieve coherent and strong clienteling-related activities and training.
  • Ensure the development, implementation, and execution of company CRM initiatives by guiding and challenging the team to devise and implement effective action plans and personalized future client development opportunities.
  • Partner closely with the Client Engagement team to lead and leverage business development opportunities, by utilizing a top-client strategy to retain and develop high-potential clients, with a special focus on the Top 100.
  • Champion full utilization of the various clienteling tools to drive client loyalty and acquisition.
  • Oversee and guide your team to manage the client flow on the selling floor to ensure all clients are addressed and exceptional service is delivered.
  • Adhere to and oversee the adherence to company policies and procedures including Operations, People, and Security.
  • Manage and support stock levels through direct communication with key business departments to maximize full-price selling and maintain a high sell-through, as well as alignment with new product launches.
  • Comply with all Loss Prevention self-audits, monthly cycle counts, incident reporting, and inventory reconciliations to ensure annual inventory shrinkage is below company target.
  • Provide accurate monthly schedules and timely submission of payroll records for all employees.
  • Oversee incoming and outbound merchandise requests and shipments.
  • Support and monitor the After Sales services in store.
  • Oversee and support maintaining the Visual Merchandising standards set by the Global VM team.
  • Ensure optimal and consistent adherence to all key health, safety, and security aspects.
  • Maintain company assets organized in respect of the back-of-house and front-of-house guidelines.
  • Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards.

FAQs

What qualifications are required for the Gucci Store Manager position?

Applicants should have a minimum of 5 years of sales management experience in retail, luxury retail, or a service-related industry, with a preferred Bachelor's Degree in a related field.

What type of experience is necessary to excel in this role?

Candidates should have experience in retail management, particularly in luxury retail or service environments, with a proven ability to drive positive client experiences and manage competing priorities in a fast-paced setting.

What will my key responsibilities be as a Store Manager?

Key responsibilities include leading client-centric service, managing stock levels, ensuring adherence to company policies, overseeing visual merchandising standards, and fostering team collaboration.

Is there a focus on employee training and development?

Yes, the role emphasizes team development, collaboration, and consistent training in clienteling-related activities to achieve high client satisfaction.

What kind of work schedule can I expect?

The schedule will be full-time and will include working evenings, weekends, and holidays as part of the retail operations.

Is a background in the fashion industry necessary?

While not explicitly required, a passion for the fashion industry and knowledge of current trends are essential for success in this role.

How does Gucci promote brand awareness and client engagement?

The Store Manager will promote brand awareness through community outreach, company-sponsored events, and by leveraging client relationship management initiatives to enhance client engagement.

What tools or systems will I need to utilize in this role?

Familiarity with clienteling tools, Microsoft Office software (Word, Excel, PowerPoint, Outlook), and adherence to company CRM initiatives is necessary for managing client relationships effectively.

What are the expectations regarding store operations and security?

The Store Manager is responsible for ensuring compliance with company policies on operations, people, and security, as well as maintaining a safe and effective store environment.

Will I be reporting to someone specific within the company?

Yes, as a Store Manager, you will report to higher-level management within Gucci, working closely with cross-functional teams to optimize business performance.

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Kering

Retail Luxury Goods and Jewelry

Retail & Consumer Goods
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.