GUCCI Team Manager

Kering

4d ago

Job
Full-time
Mid & Senior Level
Customer Relations
People, HR & Administration
Dubai
Quick Apply

AI generated summary

You must foster a positive team environment, conduct performance reviews, manage onboarding, drive client engagement, ensure policy adherence, and collaborate with management for business growth.
You will lead your team, enhance client experiences, conduct performance reviews, manage staffing, resolve customer issues, and ensure adherence to policies while actively selling on the shop floor.

Requirements

Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
Conduct regular and monthly performance conversations, discussing results and developing action plans.
Participate in attracting, recruiting and onboarding a high performing team.
Manage the employee lifecycle of the client advisor both online through Workday and local platforms and offline through paper forms and documents.
Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution.
Monitor your team’s adherence to company policies and procedures; follow up when needed.
Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.
Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
Full utilisation of the various clientelling tools to activate, retain and grow team and personal client base.
Lead the execution of clientelling activities with your team, developing actions to reach clear goals and KPIs.
Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence.
Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.
Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.
Utilize digital platforms to support store and online product sales.

Responsibilities

Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.
Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.
Conduct regular and monthly performance conversations, discussing results and developing action plans.
Participate in attracting, recruiting and onboarding a high performing team.
Manage the employee lifecycle of the client advisor both online through Workday and local platforms and offline through paper forms and documents.
Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution.
Monitor your team’s adherence to company policies and procedures; follow up when needed.
Support opening and closing of the store as Manager on Duty.
Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives.
Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors.
Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.
Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
Full utilisation of the various clientelling tools to activate, retain and grow team and personal client base.
Lead the execution of clientelling activities with your team, developing actions to reach clear goals and KPIs.
Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence.
Lead from the shop floor, actively selling and role modelling the selling ceremony.
Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
Manage and resolve customer issues, delighting and retaining the client relationship.
Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.
Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.
Utilize digital platforms to support store and online product sales.

FAQs

What are the key responsibilities of a GUCCI Team Manager?

The key responsibilities include leading and inspiring a team of Client Advisors, delivering real-time coaching, managing team performance, ensuring a superior client experience, monitoring product performance, and collaborating with various teams to achieve business goals.

What is the working schedule for this position?

The schedule for the GUCCI Team Manager position is full time.

What is the start date for this role?

The start date for this role is January 31, 2025.

Is previous experience in luxury retail required for this position?

While specific experience requirements may vary, prior experience in luxury retail can be advantageous for a GUCCI Team Manager.

How does the GUCCI Team Manager contribute to employee development?

The GUCCI Team Manager provides ongoing feedback and support to Client Advisors, conducts performance conversations, and participates in attracting, recruiting, and onboarding high-performing team members.

Will the GUCCI Team Manager need to work on the shop floor?

Yes, the GUCCI Team Manager will work on the shop floor, providing support and coaching to the team while ensuring a consistent client experience.

Are there any tools or resources provided for client engagement?

Yes, the role involves full utilization of various clienteling tools to activate, retain, and grow both team and personal client bases.

What type of promotional activities is the GUCCI Team Manager expected to lead?

The GUCCI Team Manager is expected to lead clienteling activities with the team, developing actions to achieve clear goals and KPIs.

Is there a focus on collaboration with other teams in this position?

Yes, the GUCCI Team Manager partners with the Store Manager, Human Resources, Merchandising, and Training teams to achieve business objectives and ensure the team is well-prepared and informed.

How does the GUCCI Team Manager handle customer service issues?

The GUCCI Team Manager is responsible for managing and resolving customer issues, ensuring exceptional service is delivered to retain client relationships.

Kering

Retail Luxury Goods and Jewelry

Retail & Consumer Goods

Industry

10,001+

Employees

1963

Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.