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GUCCI Team Manager (m/f/d)

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Kering

13d ago

  • Job
    Full-time
    Mid & Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • Berlin
  • Quick Apply

AI generated summary

  • You need a strong retail background, team management experience, client engagement skills, and the ability to foster a service culture while monitoring performance and collaborating effectively.
  • You will lead, coach, and inspire the team on the shop floor, enhance client experience, monitor performance, ensure adherence to policies, and collaborate with merchandising and VM teams.

Requirements

  • - Strong retail background
  • - Relationship building skills
  • - Experience in team management and development
  • - Ability to promote exceptional service culture
  • - Experience in client engagement
  • - Ability to conduct performance conversations
  • - Ability to provide ongoing feedback and coaching
  • - Experience in recruiting and onboarding a high-performing team
  • - Skills in addressing employee relations issues
  • - Strong understanding of company policies and procedures
  • - Ability to monitor performance and propose action plans
  • - Collaborative mindset to work with merchandising and VM teams
  • - Strong product knowledge
  • - Awareness of market trends and competitors

Responsibilities

  • The TM is responsible for maximizing store performance in order to overachieve targets and goals with a strong focus on team management and development.
  • Working on the shop floor, the TM is a dynamic and inspiring leader who has a strong retail background and relationship building skills both with the team and the clients.
  • The TM is responsible for ensuring the team demonstrates exceptional service culture and client experience, representing the brand as a Gucci Ambassador by promoting its values.
  • Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
  • Working on the shop floor, the TM will be in constant contact with the team and what is happening on a daily basis. Provide support and ongoing feedback to client advisors to ensure their development, motivation and sense of belonging.
  • Conduct regular performance conversations to discuss results and develop action plans.
  • Conduct on spot coaching to ensure consistent client experience.
  • Participate in attracting, recruiting and onboarding a high performing team.
  • Partner with Store Manager and Human Resources for all employee relations issues to ensure effective resolution.
  • Make sure that all the company policies and procedures are followed by all the team members.
  • Lead and inspire the team on executing superior client experience, ensuring the hospitality mindset within the team.
  • Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
  • Lead the execution of clientelling activities with the store team, developing actions to reach the goals and KPIs.
  • Demonstrate leadership by playing an active role on the sales floor.
  • Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
  • Partner with Merchandising team providing effective feedback on products, stock situation and specific requests for the store in order to grow the business.
  • Collaborate with VM team in order to maximize the category potential while guaranteeing that the image of the store is maintained according to guidelines.
  • Ensure the team develops a full product knowledge through specific training, while making sure they are aware of market trends and competitors.

FAQs

What is the primary responsibility of the GUCCI Team Manager?

The primary responsibility of the GUCCI Team Manager is to maximize store performance by overachieving targets and goals, with a strong focus on team management and development.

What qualifications are needed for the Team Manager role?

A strong retail background and relationship-building skills are essential for the Team Manager role at GUCCI.

Will the Team Manager be working directly with the team and clients?

Yes, the Team Manager will work on the shop floor and be in constant contact with the team and clients to provide support and feedback.

What is expected of the Team Manager in terms of team development?

The Team Manager is expected to provide ongoing feedback, conduct regular performance conversations, and engage in on-the-spot coaching to ensure the team's development and motivation.

How does the Team Manager contribute to client engagement?

The Team Manager leads and inspires the team to execute a superior client experience and fosters a hospitality mindset within the team.

What role does the Team Manager play in product management?

The Team Manager monitors product performance, collaborates with the Merchandising and VM teams, and ensures that the team develops comprehensive product knowledge.

What type of employment is this position?

This position is full-time and regular.

When is the expected start date for this role?

The expected start date for this role is June 1, 2025.

What organization will the Team Manager be working for?

The Team Manager will be working for GG Luxury Goods GmbH, a part of the Gucci brand.

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Kering

Retail Luxury Goods and Jewelry

Retail & Consumer Goods
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.