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Guest Arrival Expert (Bell Desk)

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Marriott International

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You need a high school diploma or G.E.D.; no prior work or supervisory experience is required.
  • You will create memorable guest experiences during arrival and departure, handle requests, maintain professionalism, and ensure a safe and efficient environment while being actively engaged in your tasks.

Requirements

  • High school diploma or G.E.D. equivalent.
  • No related work experience.
  • No supervisory experience.
  • None

Responsibilities

  • First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
  • No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.

FAQs

What is the job title for this position?

The job title is Guest Arrival Expert (Bell Desk).

Where is the location of the Aloft Al Ain Hotel?

The location is Aloft Al Ain, Al Ain Square, Al Towayya, Al Ain, United Arab Emirates.

What type of employment is this position?

This position is full-time and non-management.

What are the primary responsibilities of a Guest Arrival Expert?

The primary responsibilities include providing a memorable arrival and departure experience for guests, processing operational needs, addressing guest requests, completing reports, and sharing local area highlights.

Is previous work experience required for this position?

No, related work experience is not required for this position.

What educational qualifications are preferred for this role?

A high school diploma or G.E.D. equivalent is preferred.

Are there any physical requirements for the Guest Arrival Expert position?

Yes, the position requires being on your feet and moving around, as well as the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

Is supervisory experience necessary for this job?

No, supervisory experience is not necessary for this position.

Does this position require any specific licenses or certifications?

No, there are no specific licenses or certifications required for this position.

What type of workplace culture does Marriott International promote?

Marriott International promotes a diverse workforce and sustains an inclusive, people-first culture, committed to non-discrimination on any protected basis.

What makes Aloft Hotels distinct from typical hotels?

Aloft Hotels offers a modern design and personality, serving as a hub for connection and encouraging guests to express themselves confidently.

What are some key traits the company is looking for in candidates?

The company is looking for confident self-expressers who enjoy connecting with others and are excited about possibilities.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.