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Guest Arrival Leader - Bussola

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Marriott International

1mo ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    People, HR & Administration
  • Dubai

AI generated summary

  • You need a high school diploma or GED, 2 years of related experience, and at least 1 year of supervisory experience. No license or certification is required.
  • You will ensure team collaboration, inspect staff appearance, manage supplies, monitor guest service, assist in employee management, uphold policies, and maintain quality and safety standards.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: At least 2 years of related work experience.
  • Supervisory Experience: At least 1 year of supervisory experience.
  • License or Certification: None

Responsibilities

  • Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
  • Inspect grooming and attire of staff, and rectify any deficiencies.
  • Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
  • Inspect storage areas for organization, use of FIFO, and cleanliness.
  • Complete scheduled inventories and stock and requisition necessary supplies.
  • Monitor dining rooms for seating availability, service, safety, and well being of guests.
  • Complete work orders for maintenance repairs.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
  • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
  • Read and visually verify information in a variety of formats (e.g., small print).
  • Visually inspect tools, equipment, or machines (e.g., to identify defects).
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
  • Move through narrow, confined, or elevated spaces.
  • Move up and down stairs and/or service ramps.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Perform other reasonable job duties as requested by Supervisors.

FAQs

What is the job title for this position?

The job title is Guest Arrival Leader - Bussola.

Where is the location of the job?

The job is located at The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates.

Is this position full-time or part-time?

This position is full-time.

What are the primary responsibilities of the Guest Arrival Leader?

The primary responsibilities include ensuring optimum service and guest needs are met, inspecting staff grooming and attire, completing opening and closing duties, inspecting storage areas, monitoring dining rooms, assisting management with staff matters, and ensuring adherence to safety procedures.

What are the preferred qualifications for this role?

The preferred qualifications include a high school diploma or G.E.D. equivalent, at least 2 years of related work experience, and at least 1 year of supervisory experience.

Is there any specific licensing or certification required for this job?

No specific license or certification is required for this position.

What kind of work experience is necessary for this position?

At least 2 years of related work experience is necessary.

Will I be responsible for any training or evaluating of employees?

Yes, you will assist management in hiring, training, evaluating, counseling, and motivating employees.

Are there physical requirements for this position?

Yes, the job involves standing, walking, lifting and carrying objects weighing less than or equal to 50 pounds, and performing various physical tasks.

Does Marriott International promote diversity and inclusion?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

What attributes would make an ideal candidate for this position?

An ideal candidate would be passionate, active, take pride in their well-being, optimistic, and adventurous.

What is the overarching mission of Westin Hotels?

The mission is to empower guests to regain control and enhance their well-being while traveling, ensuring they can be the best version of themselves.

Are there opportunities for career growth within this position?

Yes, there are opportunities for career growth as you assist in various management tasks and develop your leadership skills.

What key interpersonal skills are necessary for this role?

Strong communication skills, the ability to develop positive working relationships, and the capacity to listen and respond appropriately to the concerns of others are essential.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.