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Guest Experience Expert

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Marriott International

2mo ago

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
  • Gurgaon

AI generated summary

  • You need a high school diploma or G.E.D. No prior work or supervisory experience required, and no licenses or certifications are necessary.
  • You will enhance guest experiences by addressing requests, processing needs, maintaining safety and professionalism, and actively engaging in various tasks for optimal service delivery.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
  • Creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
  • Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
  • Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

FAQs

What is the job title for this position?

The job title is Guest Experience Expert.

Where is the location of the job?

The job is located at Le Meridien Gurgaon Delhi NCR, Sector 26, M.G. Road, Gurgaon, Haryana, India, 122002.

What type of employment schedule is offered for this position?

This position offers a full-time employment schedule.

Is this position part of management?

No, this position is non-management.

What qualifications are preferred for this role?

A high school diploma or G.E.D. equivalent is preferred, but no specific related work or supervisory experience is required.

Are there any certifications or licenses needed for this role?

No, there are no licenses or certifications required for this position.

What are the key responsibilities of a Guest Experience Expert?

Guest Experience Experts are responsible for delivering a wide range of services, processing operational needs, addressing guest requests, completing reports, and sharing highlights of the local area to create memorable experiences.

What is the company’s stance on diversity and inclusion?

Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture, with a focus on non-discrimination on any protected basis.

What qualities are you looking for in a candidate?

We are looking for curious and creative individuals who appreciate connecting with guests and have a desire to create memorable experiences.

What physical activities are involved in this job?

The job involves standing, sitting, walking, and may require moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.

What type of work environment does Le Méridien offer?

Le Méridien offers a work environment that celebrates the spirit of savoring the good life, providing authentic, chic, and memorable service.

How does this role contribute to guest experiences?

The Guest Experience Expert enhances guest experiences by ensuring smooth operational processes, addressing requests promptly, and enriching the overall stay with local insights and personal connections.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.