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Guest Experience Expert

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Marriott International

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You need a high school diploma or G.E.D. equivalent; no prior work or supervisory experience required, and no licenses or certifications needed.
  • You will guide guests throughout their stay, address requests, assist with luggage, maintain professionalism, and uphold quality standards while moving around the property.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
  • They are empowered to move about their space and do what needs to be done.
  • Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
  • Creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional is critical to success.
  • Guest Experience Experts will be on their feet and moving around and taking a hands-on approach to work.
  • Doing all these things well and other reasonable job duties as requested is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

FAQs

What is the job title for this position?

The job title is Guest Experience Expert.

What is the location for this job?

The job is located at Aloft Dubai Creek, Baniyas Road, Deira, Dubai, United Arab Emirates.

What are the work hours for this position?

This position is full-time with no specified remote work option.

Is previous experience required for this role?

No related work experience is required for this position.

What qualifications are preferred for applicants?

A high school diploma or G.E.D. equivalent is preferred.

Is supervisory experience needed for the Guest Experience Expert position?

No supervisory experience is required for this role.

What physical tasks will a Guest Experience Expert be expected to perform?

Guest Experience Experts will be expected to move about, assist with luggage, and perform tasks that may include lifting and carrying objects weighing less than or equal to 50 pounds without assistance.

Does the company offer equal opportunity employment?

Yes, Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

What type of work environment can you expect at Aloft Hotels?

Aloft Hotels offers a modern design and a vibrant atmosphere focused on connection, making it a unique place compared to typical hotels.

What kind of culture does Aloft Hotels promote?

Aloft Hotels promotes a people-first culture that encourages confidence and self-expression among its team members.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.