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Guest Experience Expert

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Marriott International

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Cebu City

AI generated summary

  • You need a high school diploma or GED. No prior work or supervisory experience is required, and no licenses or certifications are needed.
  • You will guide guests throughout their stay, process requests, maintain a professional appearance, ensure safety, and perform hands-on tasks while delivering exceptional service.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
  • They are empowered to move about their space and do what needs to be done.
  • Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
  • Creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
  • Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
  • Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

FAQs

What is the job title for this position?

The job title for this position is Guest Experience Expert.

Where is the location of the job?

The job is located at Sheraton Cebu Mactan Resort, Punta Engano Road, Cebu, Philippines.

What type of employment is this position?

This position is full-time and is non-management.

Is prior work experience necessary for this role?

No, prior related work experience is not required for this role.

What educational qualifications are preferred for this position?

A high school diploma or G.E.D. equivalent is preferred for this position.

Are there any certification or license requirements for this role?

No specific certifications or licenses are required for this role.

What are the primary responsibilities of a Guest Experience Expert?

The primary responsibilities include delivering a wide range of services to enhance guest experiences, processing operational needs, addressing guest requests, and promoting local highlights.

Will the Guest Experience Expert be required to perform physical tasks?

Yes, the Guest Experience Expert should be prepared to stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Is this position inclusive of all candidates?

Yes, Marriott International is committed to non-discrimination and hiring a diverse and inclusive workforce.

What is the overall mission of the Sheraton Hotels & Resorts?

The mission is to be 'The World’s Gathering Place' by creating engaging experiences and thoughtful service for guests.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.