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Guest Experience Expert- Arabic Speaker

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You need a high school diploma or G.E.D., no prior work or supervisory experience required, and no licenses or certifications necessary.
  • You will guide guests through their stay, address requests, manage operational needs, assist with luggage, maintain professionalism, and ensure a safe, efficient environment.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
  • They are empowered to move about their space and do what needs to be done.
  • Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
  • Creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
  • Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).
  • Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

FAQs

What is the job title being offered?

The job title is Guest Experience Expert - Arabic Speaker.

Where is the job located?

The job is located at Aloft Al Ain, Al Ain Square, Al Towayya, Al Ain, United Arab Emirates.

Is this position full-time or part-time?

This position is full-time.

Is experience required for this role?

No related work experience is required for this role.

What is the educational requirement for this position?

The educational requirement is a high school diploma or G.E.D. equivalent.

Are there any specific certifications required for this job?

No specific certifications or licenses are required for this position.

What are the primary responsibilities of a Guest Experience Expert?

The primary responsibilities include managing guest check-in and check-out, addressing guest requests, processing operational needs, guiding guests through their stay, and assisting with luggage.

Is supervisory experience necessary for this role?

No supervisory experience is required for this role.

What attributes are preferred in candidates for this position?

Preferred attributes include being confident, self-expressive, and someone who enjoys connecting with others.

What type of physical demands can one expect in this job?

The role may require standing, walking, lifting and carrying objects weighing up to 50 pounds without assistance, and 100 pounds with assistance, as well as moving through various spaces.

Does Aloft Hotels promote diversity in hiring practices?

Yes, Aloft Hotels believes in hiring a diverse workforce and sustaining an inclusive, people-first culture.

What qualities are essential for success in this role?

Essential qualities include maintaining professionalism, upholding quality standards, creating a safe workplace, and following company policies and procedures.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.