FAQs
What is the job title for this position?
The job title is Guest Experience Expert - Front Office (all genders).
Where is the job location?
The job is located at Hamburg Marriott Hotel, ABC Strasse 52, Hamburg, Germany.
What type of employment is offered for this position?
This is a full-time, non-management position.
What kind of skills are required for this job?
Candidates should have good German and English language skills, a passion for hospitality, a positive demeanor in dealing with people, and a willingness to work collaboratively in a team.
What are the main responsibilities of this role?
Main responsibilities include being the first point of contact for international guests, checking payment guarantees at check-in, managing billing at check-out, providing expert assistance during guests' stays, and handling guest feedback.
What kind of benefits are offered to employees?
Employees receive various benefits, including free additional health insurance after six months, a pension plan, opportunities for training and development, employee discounts, and various employee events.
Is experience in the hospitality industry necessary?
While experience is beneficial, the emphasis is on having a passion for the role and a welcoming personality.
Do employees receive any meal provisions?
Yes, employees are provided with meals in the employee cafeteria, including lunch and dinner.
How does Marriott International view diversity and inclusion?
Marriott International is an equal opportunity employer that believes in hiring a diverse workforce and sustaining an inclusive, people-first culture.
Are there opportunities for career development?
Yes, there are multiple development opportunities, including internal training programs, individual further education, and regular feedback sessions.