Logo of Huzzle

Home

Matches

Explore

Manage

Guest Experience Expert - Receptionist

image

Marriott International

1mo ago

  • Job
    Full-time
    Entry Level
  • London

AI generated summary

  • You should have strong communication skills, a positive attitude, and excellent customer service experience to enhance guest satisfaction and handle reception duties effectively.
  • You will welcome guests, manage check-ins and check-outs, provide information about the hotel, handle inquiries, and ensure an exceptional overall experience for all visitors.

Requirements

  • - creating a safe work place
  • - following company policies and procedures
  • - maintaining confidentiality
  • - protecting company assets
  • - upholding quality standards
  • - ensuring your uniform, personal appearance, and communications are professional
  • - Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time)
  • - taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance)

Responsibilities

  • - Deliver a wide range of services that guide guests through their entire stay
  • - Process operational needs
  • - Address guest requests
  • - Complete reports
  • - Share the highlights of the local area
  • - Create a safe work place
  • - Follow company policies and procedures
  • - Maintain confidentiality
  • - Protect company assets
  • - Uphold quality standards
  • - Ensure uniform, personal appearance, and communications are professional
  • - Get it right for our guests and our business each and every time

FAQs

What is the job title for this position?

The job title is Guest Experience Expert - Receptionist.

Where is the Sheraton Grand London Park Lane located?

The Sheraton Grand London Park Lane is located in Piccadilly, London, United Kingdom.

What type of schedule will the Guest Experience Expert be working?

The schedule is full-time.

Is this position a management role?

No, this position is classified as non-management.

What are some of the benefits offered for this position?

Benefits include national and internal promotion opportunities, world-class training and development programs, discounted room nights and food and beverage, complimentary laundry and meals on duty, and access to flexible benefits.

What is the main focus of the Guest Experience Expert role?

The main focus is to create memorable and unique experiences for guests by delivering a wide range of services and ensuring a smooth check-in and check-out process.

What are the physical requirements for this job?

The job requires being on your feet for extended periods, as well as the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

What qualities are essential for success in this position?

Essential qualities include maintaining a safe workplace, following company policies, upholding quality standards, and ensuring professional appearance and communication.

Is Marriott International an equal opportunity employer?

Yes, Marriott International is an equal opportunity employer and is committed to hiring a diverse workforce and sustaining an inclusive culture.

How does the Sheraton brand view its associates?

The Sheraton brand sees its associates as members of a global community, creating a sense of belonging and connecting guests through engaging experiences and thoughtful service.

What is the vision of the Sheraton Hotels & Resorts?

The vision is to be ‘The World’s Gathering Place’, inviting and welcoming guests while delivering meaningful experiences.

Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.