Logo of Huzzle

Home

Matches

Explore

Manage

Guest Experience Manager

image

Marriott International

Yesterday

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Melbourne

AI generated summary

  • You need experience with OPERA or similar systems, prior managerial experience, valid Australian work rights, a driven attitude, and a proactive approach in a fast-paced environment.
  • You will manage hotel operations, assist guests during check-in/out, handle inquiries and complaints, supervise staff, build customer relationships, and ensure financial objectives are met.

Requirements

  • Experience with OPERA property management system or similar
  • Relevant experience in a similar managerial role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude

Responsibilities

  • Manage day-to-day operations and ensure the quality and standards of the hotel are met
  • Assist guests arriving and departing the hotel through the check in and departure process
  • Handle general enquiries whilst engaging and inspiring guests with each guest experience
  • Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
  • Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail
  • Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
  • Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
  • Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

FAQs

What is the location of the Guest Experience Manager position?

The position is located at the Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia, 3008.

What type of employment contract is offered for this role?

This position is a full-time management role.

What qualifications are necessary for this position?

Relevant experience in a similar managerial role and experience with OPERA property management system or similar are necessary. Additionally, candidates must have working rights in Australia.

What does the Guest Experience Manager do on a daily basis?

The Guest Experience Manager manages day-to-day operations, assists guests with check-in and check-out processes, handles complaints and inquiries, supervises staffing levels, and builds relationships with guests.

Are there opportunities for career development in this role?

Yes, there are unlimited strategic development opportunities as well as internationally recognized training programs within the Marriott International group.

What benefits do associates receive in this position?

Associates receive exclusive staff discounts, flexible working hours, opportunities for sabbatical leave, paid leave during their birthday month, and genuine care for their wellbeing through the Employee Assistance Program.

Is experience with a specific property management system required for this role?

Yes, experience with the OPERA property management system or a similar system is preferred.

How does Marriott International value diversity and inclusiveness?

Marriott International values equality, diversity, and inclusiveness across its workplace, encouraging a collaborative and supportive environment for all associates.

What can you tell me about the work culture at Marriott Hotels?

The work culture at Marriott Hotels is rooted in collaboration, innovation, and strong relationships, where every associate is empowered to make an impact and is valued for their contributions.

What is the core mission of Marriott Hotels?

The core mission of Marriott Hotels is to deliver "Wonderful Hospitality. Always." by providing thoughtful, heartfelt, and forward-thinking service to guests worldwide.

image

Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.