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Guest Experience Supervisor

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Marriott International

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Venice

AI generated summary

  • You need a high school diploma, at least 1 year of relevant and supervisory experience, and no specific licenses or certifications are required.
  • You will manage guest check-ins, process payments, handle requests, maintain reports, train staff, ensure quality standards, and cultivate positive relationships with guests and team members.

Requirements

  • Educación:Título de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educación General.
  • Experiencia laboral afín:Al menos 1 año de experiencia laboral afín.
  • Experiencia como supervisor:Al menos 1 año de experiencia como supervisor.
  • Licencia o certificación:Ninguna

Responsibilities

  • Procesar todos los registros de ingreso de los huéspedes, verificar su identidad, la forma de pago, asignarles una habitación, entregarles y activar las llaves de la habitación. Abrir cuentas precisas para cada huésped según sus requerimientos. Ingresar información sobre el programa de puntos Marriott Rewards. Asegurarse de que las tarifas se ajusten a las normas del mercado y de que se documenten todas las excepciones que surjan. Obtener los pagos antes de entregar las llaves de la habitación y verificar o reajustar la facturación. Recopilar y revisar los informes, registros y listas de imprevistos diarios. Completar los informes del cajero y los informes de cierre. Brindar indicaciones e información a los huéspedes sobre la manera de llegar a destinos y ofrecer información sobre el hotel. Responder a las solicitudes de los huéspedes contactando al personal apropiado si fuera necesario. Hacer un seguimiento para asegurarse de que se hayan atendido las solicitudes. Procesar todos los medios de pago, comprobantes, desembolsos y gastos. Balancear y entregar los recibos. Computar y asegurar la caja al comenzar y finalizar el turno. Obtener autorizaciones manuales y cumplir con todos los procedimientos de Contabilidad. Notificar a Prevención de Pérdidas o a Seguridad cualquier denuncia de robo presentada por un huésped. Asistir a la gerencia en la capacitación, evaluación, asesoramiento, motivación y entrenamiento de los empleados y servir como ejemplo y primer punto de contacto del proceso de "Garantía de tratamiento justo y política de puertas abiertas". Cultivar y mantener relaciones de trabajo positivas, apoyar al equipo para alcanzar los objetivos comunes y escuchar y responder de manera apropiada las inquietudes de los empleados. Cumplir con todas las políticas y los procedimientos de la compañía; informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales; mantener la confidencialidad de la información patentada y proteger los bienes de la compañía. Recibir y reconocer a los huéspedes de acuerdo con los estándares de la compañía, anticiparse a sus necesidades de servicio y atenderlas, asistir a las personas con discapacidades y agradecer a los huéspedes con aprecio genuino. Hablar utilizando un lenguaje claro y profesional, preparar y revisar los documentos escritos de manera exacta y completa y atender los teléfonos utilizando el protocolo adecuado. Asegurar el cumplimiento de los estándares de calidad. Ingresar y localizar información mediante la utilización de computadoras o sistemas de punto de venta (Point of Sales, POS). Estar de pie, tomar asiento o caminar durante un período prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors.

FAQs

What is the job title for this position?

The job title for this position is Guest Experience Supervisor.

Where is the job location?

The job is located at JW Marriott Venice Resort & Spa, Isola delle Rose, Venice, Italy, 30133.

What is the work schedule for this position?

The schedule for this position is full time.

Is this position a management role?

No, this position is classified as non-management.

What are the main responsibilities of a Guest Experience Supervisor?

The main responsibilities include processing guest check-ins, verifying identity and payment, assigning rooms, providing information about the hotel, responding to guest requests, and supervising the guest services team.

What is the required education for this role?

The required education is a high school diploma or an equivalent certificate from a General Education Development program.

How much experience is needed for this position?

At least one year of experience in a related field and one year of supervisory experience is required.

Are there any licenses or certifications required for this job?

No specific licenses or certifications are required for this position.

What qualities does Marriott International prioritize in potential employees?

Marriott International prioritizes qualities such as being confident, innovative, genuine, and intuitive in their employees.

What is meant by "The JW Treatment™"?

"The JW Treatment™" refers to JW Marriott's commitment to exceptional guest service, which starts with caring for their employees.

Does this position involve training other employees?

Yes, part of the role involves assisting management in training, evaluating, advising, motivating, and coaching employees.

How does Marriott support diversity and inclusion within the workplace?

Marriott International is committed to creating a diverse workforce and supports an inclusive culture that prioritizes individuals, ensuring non-discrimination based on any protected status.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.