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Guest Experience Team Leader

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Red Bull Racing & Red Bull Technology

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Facilities Management
  • Milton Keynes
  • Quick Apply

AI generated summary

  • You must have strong coordination, delegation, communication, and organizational skills, a proactive attitude, and problem-solving abilities. Previous Team Leader experience is a plus.
  • You will manage the Guest Experience Team, maintain 5-star venues, oversee merchandise sales, ensure security, and support event coordination while keeping public areas tidy and well-stocked.

Requirements

  • Able to co-ordinate and delegate tasks effectively – previous experience as a Team Leader would be advantageous.
  • Effective communication, interpersonal, and organisational skills.
  • A proactive, positive approach combined with strong problem-solving skills.

Responsibilities

  • Manage and mentor the Guest Experience Team, ensuring Red Bull Core Values are upheld across the Technology Campus.
  • Oversee front-of-house areas and meeting rooms, maintaining them as 5-star venues, while supporting hospitality, partnership, and revenue activities – including, but not limited to, guest arrival, car parking, cleaning/maintenance services, security, and merchandise sales opportunities.
  • Manage the onsite merchandise store, ensuring accurate sales and reporting.
  • Maintain public-facing Red Bull product displays and RBR assets and assist with event coordination and administrative tasks as and when required.
  • Ensure workplace security and maintain visitor logs.
  • Keep public areas tidy and stocked with necessary supplies.

FAQs

What is the primary responsibility of the Guest Experience Team Leader?

The primary responsibility of the Guest Experience Team Leader is to manage and mentor the Guest Experience Team to ensure all Red Bull Technology Group guests have a premium experience during factory meetings, tours, and events.

What qualifications are required for this position?

While specific qualifications are not listed, previous experience as a Team Leader, effective communication, interpersonal skills, and strong problem-solving abilities are advantageous.

Will I be responsible for overseeing front-of-house areas?

Yes, as the Guest Experience Team Leader, you will oversee front-of-house areas and meeting rooms to maintain them as 5-star venues.

What teams will I be collaborating with in this role?

You will support all teams, suppliers, clients, partners, and subsidiaries during their visits to the Technology Campus.

Is there a merchandise store management aspect to this role?

Yes, you will manage the onsite merchandise store, ensuring accurate sales and reporting.

Are there any expectations regarding workplace security?

Yes, the Guest Experience Team Leader is responsible for ensuring workplace security and maintaining visitor logs.

What kind of support will I receive as a Team Leader?

You will receive support in mentoring your team, ensuring Red Bull Core Values are upheld, and coordinating logistics for guest experiences.

What benefits are offered for this position?

Benefits include a bonus scheme, private healthcare, life assurance scheme, workplace nursery scheme, company contributed pension, onsite gym, padel court and fitness classes, daily food allowance, and more.

Is experience in hospitality or event coordination necessary?

While specific experience in hospitality or event coordination is not explicitly required, the role will involve event coordination and administrative tasks, making such experience beneficial.

What competencies are essential for this role?

Essential competencies include effective coordination and delegation of tasks, strong communication and organizational skills, and a proactive problem-solving approach.

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Red Bull Racing & Red Bull Technology

We are Oracle Red Bull Racing. Home of the Formula 1 World Champions 🏆 and the World's Fastest Pit Crew!

Engineering & Construction
Industry
201-500
Employees
2005
Founded Year

Mission & Purpose

For many fans of Formula One, the sport exists between lights and chequered flag on a Sunday afternoon. It begins and ends with the exploits of the drivers on the track. But this is merely the tip of the spear. The reality of modern F1 is that of a complex and intertwined operation, every part of which needs to perform near its limit if success is to be achieved. From the pitcrew searching for the ultimate repeatable pitstop, to the inspiration of the designers, the application of engineers and the herculean efforts of an army of fabricators and machinists, Formula One is a team sport in a very literal sense. From the moment Red Bull Racing first turned a wheel in Formula One, at the start of the 2005 season, it was always clear that if the ultimate goal of championship victories were to be reached it would only be done if the team invested in F1’s most crucial assets – people and experience. Red Bull Racing has come a long way in a short time. Founded with the goal of doing things a bit differently, our nine championship titles are testament to our success in meeting that target. In 2010, 2011, 2012 and 2013 we claimed the Formula One Constructors’ and Drivers’ Championships and added a fifth Drivers' title in 2021. By the start of the 2022 season, the Team has achieved 75 race wins, 206 podiums, 76 fastest laps and 73 pole positions.