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Guest Service Agent (Full-Time)

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Marriott International

28d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Perth

AI generated summary

  • You need experience with OPERA or similar, relevant role background, Australian working rights, enthusiasm for career growth, and a proactive, solution-focused attitude in a fast-paced setting.
  • You will assist guests with check-ins and departures, handle inquiries, build customer relationships, support front office tasks, manage reservations, and become an expert on the hotel and local area.

Requirements

  • Experience with OPERA property management system or similar
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude

Responsibilities

  • Assist guests arriving and departing the hotel through the check in and departure process
  • Handle general enquiries, providing service excellence to our experienced travelers
  • Ensure your team is focused on building long-term, value-based customer relationships so our passion helps guests follow theirs
  • Support your passionate front office team in general operational tasks
  • Take guest reservations and perform cash handling & credit card responsibilities
  • Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations

FAQs

What is the job title for this position?

The job title is Guest Service Agent (Full-Time).

Where is the location of the job?

The job is located at Aloft Perth, 27 Rowe Avenue, Perth, Western Australia, Australia, 6103.

What are the schedule hours for this position?

This position requires full-time availability.

What are the responsibilities of the Guest Service Agent?

Responsibilities include assisting guests with check-in and departure processes, handling inquiries, supporting the front office team, taking reservations, and providing expert knowledge about the hotel and surrounding area.

Is prior experience required for this role?

Yes, relevant experience in a similar role and familiarity with OPERA property management system or similar is required.

What qualifications should candidates possess?

Candidates should have working rights in Australia, be self-motivated, and have a can-do attitude, as well as enthusiasm for career advancement.

What benefits can employees expect?

Employees can expect exclusive staff discounts, flexible working hours, career development opportunities, wellbeing support through the Employee Assistance Program, and Employee Referral Incentives.

Is the company committed to diversity and inclusion?

Yes, Marriott International is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture.

What type of work environment does Aloft Hotels promote?

Aloft Hotels promotes a vibrant and creative work environment where employees are encouraged to express themselves and connect with others.

What opportunities for career advancement are available?

Employees have access to internationally recognized training programs and exciting career opportunities within the Marriott International group.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.