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Guest Service Associate - Front Office

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Accor

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must excel in guest relations, resolve queries and complaints, book rooms, motivate the reception team, and report issues impacting the hotel's interests.
  • You will manage guest greetings, handle queries and complaints, book rooms, uphold service standards, motivate the team, and report issues affecting the hotel's interests to management.

Requirements

  • Job Requirements:
  • Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
  • Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
  • Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Responsibilities

  • Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
  • Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
  • Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

FAQs

What are the primary responsibilities of a Guest Service Associate at Accor?

The primary responsibilities include daily administration, greeting guests, addressing queries and complaints, and booking rooms for visitors, while maintaining high standards of customer service.

Is teamwork emphasized in this role?

Yes, motivating and developing the Reception team to ensure smooth functioning and promote teamwork is a key aspect of the job.

How does Accor view personal growth and development?

Accor supports personal growth and learning every day, encouraging associates to explore the limitless possibilities within the company.

What should be done if an issue arises that affects the hotel’s interests?

Any matter that may impact the interests of the hotel should be brought to the attention of the Management.

Are there opportunities for career advancement within Accor?

Yes, Accor encourages associates to grow and learn, providing opportunities for career advancement as part of their journey with the company.

Does the role involve direct interaction with guests?

Yes, the role involves meeting and greeting guests and addressing their queries and complaints.

What is the focus of customer service at the Reception desk?

The focus is to maintain high standards of customer service to exceed guests' expectations consistently.

Is there any specific training provided for this position?

Yes, Accor provides training and support for associates to ensure they excel in their roles.

What is the company culture like at Accor?

The company culture at Accor is inclusive, supportive, and focused on challenging the status quo while providing purpose in work.

Are there any specific software or tools that Guest Service Associates are required to use?

Yes, Guest Service Associates typically use hotel management software and reservation systems to perform their tasks effectively.

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Accor

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.