FAQs
What is the job title for this position?
The job title is Guest Service Associate - Front Office.
Where is the job location?
The job is located at JW Marriott Mumbai Juhu, Juhu Tara Road, Mumbai, Maharashtra, India, 400049.
What are the main responsibilities of a Guest Service Associate?
Key responsibilities include processing guest check-ins and check-outs, answering guest calls and requests, coordinating with Housekeeping, and providing information about the property and local areas of interest.
Is previous work experience required for this position?
No related work experience is required for this position.
What is the educational requirement for this job?
A high school diploma or G.E.D. equivalent is preferred.
What type of shifts can I expect for this position?
This is a full-time position, and specific shift details would be discussed during the hiring process.
Are there any supervisory responsibilities in this role?
No supervisory experience is required for this position.
What skills are desired for a Guest Service Associate?
Desired skills include excellent communication, customer service abilities, and the ability to develop positive working relationships.
Is uniform provided for this position?
Yes, maintaining a clean and professional uniform appearance is part of the job requirements.
Does this position involve cash handling?
Yes, the Guest Service Associate will be responsible for processing various payment types, balancing cash, and completing designated cashier and closing reports.
Are there opportunities for training and development in this role?
Yes, JW Marriott provides opportunities for training and development to help associates grow in their careers.
Does Marriott International have a policy on diversity and inclusion?
Yes, Marriott International is committed to non-discrimination and maintaining a diverse workforce.
What is "The JW Treatment™"?
"The JW Treatment™" refers to JW Marriott's commitment to treating guests exceptionally by taking care of their associates first.
What is the primary goal of the Guest Service Associate?
The primary goal is to deliver thoughtful and heartfelt service, aligning with the company's promise of "Wonderful Hospitality. Always."