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Guest Service Associate - Front Office

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Mumbai

AI generated summary

  • You need a high school diploma or G.E.D. No related work or supervisory experience required, and no licenses or certifications needed.
  • You will process guest check-ins and check-outs, manage payments, address inquiries, coordinate with housekeeping, provide local information, and maintain professional guest interactions.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

FAQs

What is the job title for this position?

The job title is Guest Service Associate - Front Office.

Where is the job location?

The job is located at JW Marriott Mumbai Juhu, Juhu Tara Road, Mumbai, Maharashtra, India, 400049.

What are the main responsibilities of a Guest Service Associate?

Key responsibilities include processing guest check-ins and check-outs, answering guest calls and requests, coordinating with Housekeeping, and providing information about the property and local areas of interest.

Is previous work experience required for this position?

No related work experience is required for this position.

What is the educational requirement for this job?

A high school diploma or G.E.D. equivalent is preferred.

What type of shifts can I expect for this position?

This is a full-time position, and specific shift details would be discussed during the hiring process.

Are there any supervisory responsibilities in this role?

No supervisory experience is required for this position.

What skills are desired for a Guest Service Associate?

Desired skills include excellent communication, customer service abilities, and the ability to develop positive working relationships.

Is uniform provided for this position?

Yes, maintaining a clean and professional uniform appearance is part of the job requirements.

Does this position involve cash handling?

Yes, the Guest Service Associate will be responsible for processing various payment types, balancing cash, and completing designated cashier and closing reports.

Are there opportunities for training and development in this role?

Yes, JW Marriott provides opportunities for training and development to help associates grow in their careers.

Does Marriott International have a policy on diversity and inclusion?

Yes, Marriott International is committed to non-discrimination and maintaining a diverse workforce.

What is "The JW Treatment™"?

"The JW Treatment™" refers to JW Marriott's commitment to treating guests exceptionally by taking care of their associates first.

What is the primary goal of the Guest Service Associate?

The primary goal is to deliver thoughtful and heartfelt service, aligning with the company's promise of "Wonderful Hospitality. Always."

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.