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Guest Service Associate - Housekeeping

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Marriott International

2mo ago

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
    Facilities Management
  • Chennai

AI generated summary

  • You should be skilled in housekeeping, capable of lifting up to 50 lbs, and committed to creating memorable guest experiences while maintaining professionalism and upholding company standards.
  • You will maintain hotel cleanliness, deliver guest requests, stock carts, and ensure public areas are inviting, all while enhancing the guest experience with attention to detail.

Requirements

  • Job Number24186076
  • Job CategoryHousekeeping & Laundry
  • ScheduleFull Time
  • Located Remotely?N
  • Position Type Non-Management
  • Our jobs aren’t just about giving guests a clean room and a freshly made bed.
  • Instead, we want to build an experience that is memorable and unique.
  • Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel.
  • They are empowered to move about their space and do what needs to be done.
  • Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.
  • No matter what position you are in, there are a few things that are critical to success – ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
  • Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance).
  • Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts – to get it right for our guests and our business each and every time.
  • Marriott International is an equal opportunity employer.
  • We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
  • We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
  • At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.
  • To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life.
  • We want our associates to embrace their own well-being practices both on and off property.
  • You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
  • Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Responsibilities

  • Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel.
  • They are empowered to move about their space and do what needs to be done.
  • Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.
  • Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts – to get it right for our guests and our business each and every time.

FAQs

What is the job title for this position?

The job title is Guest Service Associate - Housekeeping.

Where is the job located?

The job is located at The Westin Chennai Velachery, 154 Velachery Main Road, Chennai, Tamil Nadu, India, 600042.

Is this position full-time or part-time?

This position is full-time.

What are the primary responsibilities of a Guest Service Associate in housekeeping?

The primary responsibilities include maintaining the appearance and cleanliness of the hotel, delivering guest requests, stocking carts, cleaning rooms and public spaces, and ensuring a positive guest experience.

Are there any physical requirements for this position?

Yes, the role involves being on your feet and moving around for extended periods, and the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

Is professional appearance and conduct important in this role?

Yes, maintaining a professional uniform, personal appearance, and communication is critical for success in this role.

Does Marriott International promote diversity and inclusion?

Yes, Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

What qualities does Westin look for in a candidate?

Westin looks for candidates who are passionate, active, take pride in their well-being, are optimistic, and adventurous.

What is the overarching mission of the Westin brand?

The mission is to empower guests to regain control and enhance their well-being while traveling, ensuring they can be the best version of themselves.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.