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Guest Service Associate - Housekeeping

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Marriott International

3mo ago

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
    Facilities Management

AI generated summary

  • You need no high school diploma, work experience, supervisory experience, or certifications to apply.
  • You will respond to guest requests, clean rooms, replace linens, check appliances, and maintain safety standards while ensuring a professional, welcoming environment for all guests.

Requirements

  • Education: No high school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Respond promptly to requests from guests and other departments.
  • Fill cart with supplies and transport cart to assigned area.
  • Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
  • Replace guest amenities and supplies in rooms.
  • Replace dirty linens and terry with clean items.
  • Make beds and fold terry.
  • Clean bathrooms.
  • Remove trash, dirty linen, and room service items.
  • Check that all appliances are present in the room and in working order.
  • Straighten desk items, furniture, and appliances.
  • Dust, polish, and remove marks from walls and furnishings.
  • Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
  • Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
  • Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Support team to reach common goals.
  • Ensure adherence to quality expectations and standards.
  • Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.
  • Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Stand, sit, kneel, or walk for an extended period across an entire work shift.
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
  • Perform other reasonable job duties as requested by Supervisors.

FAQs

What is the job title for this position?

The job title is Guest Service Associate - Housekeeping.

What is the location of this job?

This job is located at Bengaluru Marriott Hotel Whitefield, Bengaluru, Karnataka, India.

What type of employment is this position?

This position is full-time and classified as non-management.

Is prior experience required for this role?

No related work experience is required for this role.

Are there any educational requirements for this position?

No high school diploma or G.E.D. equivalent is required.

What are the primary responsibilities of a Guest Service Associate - Housekeeping?

The primary responsibilities include responding to guest requests, cleaning guest rooms, replacing linens and amenities, and ensuring the overall cleanliness and order of the hotel.

Is a specific license or certification needed for this job?

No specific license or certification is required for this job.

What safety procedures must be followed in this role?

Employees must follow all company and safety protocols, report maintenance issues or hazards, and complete safety training and certifications.

What kind of skills are important for this position?

Important skills include attention to detail, ability to lift and carry objects, and good communication skills, along with the ability to work as part of a team.

How does Marriott International approach diversity and inclusion in hiring?

Marriott International is committed to non-discrimination and believes in hiring a diverse workforce, sustaining an inclusive, people-first culture.

What kind of working environment can one expect at JW Marriott?

At JW Marriott, employees can expect a work environment that emphasizes camaraderie, training, development, recognition, and holistic well-being.

What is The JW Treatment™?

The JW Treatment™ refers to the exceptional care and service that JW Marriott associates provide to guests, starting with how they are treated themselves.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.