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Guest Service Representative

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Nothing Bundt Cakes

22d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Mississauga

AI generated summary

  • You must be 16+, energetic, self-motivated, detail-oriented, and tech-savvy. Enjoy guest interaction, be flexible with shifts, and maintain cleanliness while providing excellent service.
  • You will greet guests, process orders, educate on products, suggest merchandise, maintain cleanliness, assist with decorations, and adhere to health guidelines while ensuring a positive experience.

Requirements

  • Applicants must be 16 years of age or older.
  • While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.
  • Flexibility to work various shifts based on holidays and on changing business demands.
  • Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
  • Enjoys interacting with diverse people and excels at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Is diligent, organized and self-motivated.
  • Has the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Has the capacity to stand for extended periods of time and work in a fast-paced environment.
  • Maintains a consistent work attendance and punctuality record.
  • Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
  • Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
  • Assists the Crafter in preparing cake decorations and packaging supplies as needed.
  • Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
  • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.

Responsibilities

  • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
  • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
  • Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
  • Assists the Crafter in preparing cake decorations and packaging supplies as needed.
  • Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintains a consistent work attendance and punctuality record.

FAQs

What are the primary responsibilities of a Guest Service Representative at Nothing Bundt Cakes?

The primary responsibilities include greeting guests, maintaining strong product knowledge, processing orders accurately, ensuring a clean bakery presentation, replenishing merchandise, and complying with health and safety guidelines.

What skills are necessary for a Guest Service Representative?

Necessary skills include strong interpersonal skills, the ability to multitask, attention to detail, organizational abilities, and comfort with operating point-of-sale technology.

Is prior experience required to apply for this position?

No formal education or work experience is required, but previous guest service experience at a bakery, restaurant, or retail store is a plus.

What is the minimum age requirement for applicants?

Applicants must be 16 years of age or older.

What kind of work environment can I expect as a Guest Service Representative?

You can expect a fast-paced environment where you will engage with diverse guests and assist in creating memorable celebratory experiences.

Is there a dress code for the position?

Yes, employees must adhere to a strict dress code as part of the company's health and safety guidelines.

How flexible are the work hours for this role?

The work hours require flexibility to accommodate various shifts based on holidays and changing business demands.

Who do I contact for employment inquiries?

Employment inquiries should be directed to the franchise owner/operator at the specific Nothing Bundt Cakes location, not to Nothing Bundt Cakes Corporate.

What qualities does a successful Guest Service Representative embody?

A successful Guest Service Representative embodies qualities such as a Servant’s Heart, Spirit of a Champion, and the ability to form Genuine Connections with guests and team members.

Will I receive training for this position?

Yes, training will be provided to ensure you are familiar with the bakery’s products, services, and procedures.

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Nothing Bundt Cakes

Bring the Joy!

Retail & Consumer Goods
Industry
201-500
Employees
1997
Founded Year

Mission & Purpose

Nothing Bundt Cakes was founded in Las Vegas in 1997 by friends Dena Tripp and Debbie Shwetz who had a vision that their homemade cakes should be shared with others. Our bakeries feature handcrafted Bundt Cakes made with the finest ingredients and available in a variety of sizes and classic flavors. We have more than 500 corporate and franchised bakeries in 40 U.S. states and Canada. Of the 500+ current Nothing Bundt Cakes bakeries, more than 90% are female-owned. We love what we do! Our brand purpose is to Bring the Joy every day because we believe that real smiles are contagious!