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Guest Services Representative at South Seminole Hospital

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Orlando Health

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Orlando

AI generated summary

  • You need a high school diploma and two years of customer service experience.
  • You will guide guests, provide information, meet their needs, assist with transportation, maintain relationships with staff, and ensure compliance with policies while presenting a professional image.

Requirements

  • High School diploma or equivalent.
  • None.
  • Two (2) years of experience in a customer service setting.

Responsibilities

  • Provides directions to guests/team members within the hospital system, and the Orlando area
  • Escorts guests to their in-hospital destinations as needed.
  • Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
  • Provides information to all hospital team members.
  • Responds to needs of guests/team members either on the phone or in person.
  • Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
  • Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
  • Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
  • Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
  • Presents a professional image in dress, hygiene and communications skills.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.

FAQs

What is the employment status for this position?

This position is Full-Time, requiring 38 hours per week.

What are the schedule requirements for the Guest Services Representative?

The schedule for this position varies.

What type of hospital is Orlando Health South Seminole Hospital?

Orlando Health South Seminole Hospital is a comprehensive medical, surgical, and behavioral health facility with 126 acute-care beds and 80 inpatient behavioral health beds.

What qualifications are required for the Guest Services Representative role?

A High School diploma or equivalent is required, along with two years of experience in a customer service setting.

Are there any specific certifications needed for this position?

No certifications or licensure are required for this position.

What kind of benefits does Orlando Health South Seminole Hospital offer?

Benefits include a comprehensive package starting on day one, flexible schedules, and tuition reimbursement up to $5,000 per year for full-time and part-time employees.

What is the primary responsibility of a Guest Services Representative?

The primary responsibility is to provide directions to guests and team members within the hospital and the Orlando area, as well as to respond to the needs of guests both in-person and over the phone.

Is there room for career advancement in this position?

Yes, Orlando Health South Seminole Hospital supports the career development of its team members, including opportunities for advancement.

What qualities are important for someone in this role?

A caring attitude, sensitivity to the needs and concerns of customers, and a professional image in dress and communication skills are essential for this role.

How does Orlando Health South Seminole Hospital recognize its employees?

The hospital has been nationally recognized as one of the "Best Places to Work," emphasizing its commitment to employee satisfaction and recognition.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.