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Guinness Open Gate Brewery - Experience Specialist

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Diageo

Yesterday

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Dublin
  • Quick Apply
    4d left

AI generated summary

  • You should have a friendly, engaging personality, a strong customer service focus, a passion for customers, and be driven, resilient, open-minded, and a team player.
  • You will lead connoisseur experiences, educate staff, conduct brewery tours, represent the brand at events, and ensure high standards of Guinness’s heritage and quality.

Requirements

  • Possess a friendly, helpful, confident, and engaging personality
  • Fully embrace customer service standards and be guided by a customer-first mindset
  • Passionate about customers
  • Be driven, resilient, open-minded and a team player

Responsibilities

  • Participate in and lead Guinness Open Gate Brewery & Guinness Storehouse related duties: deliver connoisseur experiences including regular sessions, Guinness & food evening experiences, media & VIP tours, pop-up immersion experiences, beer sampling and beer events, educate and mentor Guinness Storehouse Assistants on the Guinness Portfolio and brewing processes
  • Participate in Guinness related duties: open gate brewery, product launches & promotions, trade events, Brewery Tours and represent the brand off site- locally and globally as dictated by business
  • An ambassador for the Guinness Brand ensuring excellent standards: Communicate Guinness’s global brewing expertise with a focus on heritage, craft and quality
  • When beer specialists are not required for particular beer roles they will be expected to carry out regular duties as required by the Guinness Storehouse and will be rostered accordingly.

FAQs

What is the job title for this position?

The job title is Guinness Open Gate Brewery - Experience Specialist.

Where is the position located?

The position is located in Dublin at the Guinness Open Gate Brewery.

What type of contract is available for this role?

A full-time permanent position or a 9-month fixed-term contract is available.

What is the closing date for applications?

The closing date for applications is October 22, 2024.

What are the key responsibilities of the Experience Specialist?

The key responsibilities include delivering connoisseur experiences, participating in brewery-related duties, ensuring excellent standards for the Guinness brand, and mentoring Guinness Storehouse Assistants.

What qualifications are needed for this role?

Candidates should possess a friendly and engaging personality, embrace customer service standards, be passionate about customers, and be driven and a team player.

What type of working hours can I expect?

Working hours will be spread across days, evenings, and weekends.

Does the company offer flexibility in work arrangements?

Yes, the company values flexibility in work arrangements and encourages discussions about what flexibility means to candidates.

What benefits are included in the rewards package?

The benefits include contemporary work-life balance policies, subsidized gym membership, contributory pension scheme, share options, daily lunch allowance, product allowance, and flexible working hour allowances.

How does the company approach diversity and inclusion?

The company is committed to creating an inclusive culture where everyone feels valued and seeks diverse talent to reflect their broad consumer base.

What is the purpose of the Guinness Open Gate Brewery?

The purpose is to celebrate experimentation in beer and provide a space for visitors to explore and enjoy unique craft beer experiences.

Is experience in the beer industry required for this position?

While industry experience can be beneficial, a friendly personality, passion for customer service, and willingness to learn about beer are the primary qualifications.

Diageo

Retail & Consumer Goods
Industry
10,001+
Employees
1997
Founded Year

Mission & Purpose

Diageo's official LinkedIn account. We're a global leader in premium drinks, across spirits and beer, a business built on the principles and foundations laid by the giants of the industry. With over 200 brands sold in 180 countries, our portfolio has remarkable breadth. From centuries-old names to exciting new entrants, and global giants to local legends, we're building the very best brands out there, and with over 25,000 talented people based in over 135 countries, we're a truly global company. With such diversity, we're able to truly represent our broad consumer base and think differently about the future. To maintain our position as leaders in the alcoholic beverage market, we always invest in the future and are mindful of the impact we have. Because just like the legends of our past, we're here to raise the bar – for people as well as the planet.