FAQs
What are the primary responsibilities of the GV Managed Services role?
The primary responsibilities include processing end-to-end payrolls for clients in America, Canada, and Mexico, maintaining client payroll procedure manuals, managing client issues in the Siebel system, and ensuring quality controls in the payroll process.
What payroll frequencies are handled in this role?
This role involves processing payrolls on various frequencies including weekly, semi-monthly, fortnightly, monthly, as well as off-cycles and reversals.
What skills and experience are required for this position?
Candidates should have a bachelor’s degree in commerce or business administration, at least 2 years of experience in the current process, knowledge of payroll, accounting, legislation, and expertise in MS Office. Knowledge of SAP HR is also helpful.
Is there a need to interface with clients?
Yes, the role involves frequently interfacing with clients and internal support teams, acting as a day-to-day liaison for payroll-related processing and responding to client inquiries.
What kind of issues will I be required to analyze and resolve?
You will need to analyze and resolve complex issues encountered within the team or from clients, demonstrating strong analytical and error resolution skills in complex payroll environments.
What is the work schedule or shift for this role?
The position requires flexibility to work in US shift timings.
Are there opportunities for process improvement in this role?
Yes, the role includes identifying, recommending, and implementing process improvement methodologies to strengthen service delivery.
Does the company promote diversity and inclusion?
Yes, ADP is committed to fostering an inclusive, diverse, and equitable workplace and provides equal employment opportunities regardless of any protected characteristic.
What ethical standards does ADP uphold?
ADP has a long history of conducting business with the highest ethical standards and expects all employees to uphold the company values with integrity in the workplace.
What tools will I be using in this role?
You will primarily use MS Office, and knowledge of SAP HR will be beneficial. Additionally, you will be working with the Siebel system to manage client issues.