FAQs
What is the salary for the Customer Support position?
The salary for the Customer Support position is £23,500.
Where is the Customer Support role located?
The role is located in Coventry and covers our branches in Coventry, Leamington, and Stratford.
What are the working hours for this position?
The working hours for this position are part-time at 28 hours a week, including some Saturdays.
Is banking experience required for this role?
No previous banking experience is required for this role.
What qualities are important for a Customer Support colleague?
Important qualities include honesty, genuine care for helping people with their finances, the ability to build relationships, acting with care and integrity, being a genuine teammate, and flexibility to work in various branches.
What kind of training will be provided?
From Day 1, all colleagues will receive training and support necessary for the role, with opportunities to gain industry qualifications.
Are there opportunities for career progression within the company?
Yes, many colleagues go on to gain industry qualifications or advance their careers in the wider Group, offering a wealth of opportunities.
What benefits does Halifax Bank offer to employees?
Benefits include a pension contribution of up to 15%, an annual performance-related bonus, share schemes, lifestyle adaptable benefits, 22 days' holiday plus bank holidays, and a range of wellbeing initiatives.
How does Halifax Bank support diversity and inclusion?
Halifax Bank focuses on building an inclusive organization that reflects modern society, celebrates diversity, and welcomes applications from under-represented groups.
Can adjustments be made during the recruitment process for individuals with disabilities?
Yes, Halifax Bank is disability confident and can make reasonable adjustments to the recruitment process if requested.