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Halifax Bank - Customer Support - Launceston

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Lloyds Banking Group

2mo ago

Applications are closed

  • Job
    Part-time
    Entry & Junior Level
  • Customer Relations
  • Plymouth

Requirements

  • To be honest and genuine, caring about helping people with their finances (no previous banking experience required)
  • The ability to quickly build relationships to give customers a fantastic experience.
  • Acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
  • A genuine teammate - collaborating closely with branch colleagues to ensure your customers' needs are met.
  • The flexibility to work in branches across the area and Saturdays when needed.

Responsibilities

  • Our colleagues are passionate about making a difference to customers, businesses and communities – could you join them and help Britain prosper?
  • As one of our Customer Support colleagues, you’d get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values focussed on putting people first.
  • You could be greeting our customers at the welcome desk, helping them at the counter or working on other branch tasks. And you’ll learn to make the most of your best talent – helping people - using our latest in-branch technologies and digital services.
  • From Day 1 we’ll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.

FAQs

What is the job title for this position at Halifax Bank?

The job title is Customer Support.

What is the salary range for this Customer Support position?

The salary range is £23,500 - £23,550.

What are the working hours for this role?

The position is part-time, working 24.5 hours per week, including some Saturdays.

Where is this job located?

The job is located in Launceston and will cover branches in Southgate Street, Plymouth, and St Austell.

Is previous banking experience required for this position?

No, previous banking experience is not required.

What kind of flexibility is offered in this role?

There is flexibility in when hours are worked, and the candidate must have the ability to work in branches across the area and on Saturdays when needed.

What kind of training and support will be provided to new employees?

From Day 1, all the training and support needed will be provided, and many colleagues go on to gain industry qualifications or develop their careers within the wider Group.

What are some of the key responsibilities for the Customer Support role?

Key responsibilities include greeting customers at the welcome desk, assisting them at the counter, and working on other branch tasks.

What qualities are necessary for candidates applying for this position?

Candidates should be honest and genuine, caring about helping people with their finances, be able to quickly build relationships, act with care and integrity, be a team player, and have flexibility in working locations and hours.

What benefits are offered to employees in this role?

Benefits include a generous pension contribution of up to 15%, an annual performance-related bonus, share schemes including free shares, flexible lifestyle benefits, 22 days of holiday plus bank holidays, and a range of wellbeing initiatives and generous parental leave policies.

How does Halifax Bank approach diversity and inclusion?

Halifax Bank is committed to ensuring an inclusive workplace, celebrating diversity in all its forms, and actively encourages applications from under-represented groups.

What should applicants be aware of when applying for this position?

Applicants should be aware that roles can generate considerable interest and may close early, so it is advised not to miss the opportunity to apply.

Lloyds Banking Group

Helping Britain Prosper

Finance
Industry
10,001+
Employees

Mission & Purpose

We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together. Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good.

Culture & Values

  • People-first

    We put people first to go further for customers.

  • Bold

    We’re bold, we take action and innovate.

  • Inclusive

    We’re inclusive to value everyone.

  • Sustainable

    We champion sustainability to care for our planet.

  • Trust

    We trust each other to achieve more together.

Benefits

  • Flexible working

    A hybrid model and the ability to work flexibly is key to ensuring our colleagues can have both a rewarding career and a healthy work/life balance.

  • Health and wellbeing

    We encourage a culture of wellbeing and inclusivity, and provide a range of health and wellbeing services to meet the diverse needs of our colleagues.

  • Holiday allowance

    We offer a generous holiday allowance to enable you achieve a healthy work/life balance. You’ll be eligible for a minimum of 22 days holiday, rising to 30 days based on length of service and grade. Bank holidays are in addition to this, and you’ll have the opportunity to buy or sell the equivalent of a week’s holiday through our ‘Flex’ scheme.

  • Family leave

    From day one you’ll be able to have up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave. Shared parental leave is created when maternity or adoption leave is ended early. If you are an eligible partner you could receive up to 20 weeks of fully paid leave.

  • Flexible working

    A hybrid model and the ability to work flexibly is key to ensuring our colleagues can have both a rewarding career and a healthy work/life balance.