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HCM Service Consultant III (HR/Payroll)

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ADP

3mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Alpharetta
    Remote

AI generated summary

  • You should have 3-5 years of client service experience, ideally in tech, plus HR, Payroll, or military experience is a plus. A degree isn't required; skills matter most.
  • You will troubleshoot client issues, communicate effectively to exceed expectations, educate clients on product value, and travel occasionally for on-site support or events.

Requirements

  • 3-5 years of prior client service experience, preferably in a technology-based environment.
  • A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
  • Experience noted above, OR
  • Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
  • Experience in HR, Payroll, Benefits and/or Time is a plus.

Responsibilities

  • Research, Troubleshoot, and Resolve. Identify issues, explore options, and deliver solutions and/or best practices to your clients. You will leverage your knowledge, expertise, and other available resources to provide consultative insight.
  • Communicate and Exceed Client Expectations. You will use your solid interpersonal skills and product knowledge to communicate with clients and representatives. With every interaction your goal will be to create positive client moments and experiences.
  • Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to help build client understanding around our products' value. You will turn client input into recommendations that you will share with ADP leadership to guide best practices and solutions.
  • Travel (approximately 5-10%). As needed, you may travel to client sites or other ADP events and offices.

FAQs

What is the job title for this position?

The job title is HCM Service Consultant III (HR/Payroll).

What experience is required for this role?

A minimum of 3-5 years of prior client service experience, preferably in a technology-based environment, is required.

Is a college degree required for this position?

A college degree is not required; what’s more important is having the skills and experience to do the job.

What types of clients will I be working with?

You will be working with clients that have 1,000+ employees and utilize multiple ADP services.

Will there be opportunities for advancement in this role?

Yes, there are advancement opportunities available throughout your career journey.

What kind of training does ADP provide for this role?

ADP offers award-winning training to help employees achieve success and growth.

Is travel required for this position?

Yes, there may be occasional travel to client sites or other ADP events and offices, approximately 5-10%.

What are the preferred qualifications for this role?

Preferred qualifications include experience in HR, Payroll, Benefits, and/or Time.

What benefits does ADP offer to employees?

ADP offers benefits including medical, dental, vision, life insurance, matched retirement savings, wellness programs, disability coverage, paid volunteer time off, and more.

What is the compensation range for this role?

The compensation for this role is between $22.02 - $44.71 per hour, depending on factors such as location, skills, and relevant experience.

How does ADP prioritize diversity and inclusion in the workplace?

ADP is committed to an inclusive, diverse, and equitable workplace and provides equal employment opportunities regardless of any protected characteristic.

What is the company's stance on work-life balance?

ADP emphasizes the importance of mental health and well-being, ensuring that employees take care of themselves and support one another.

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ADP

Always designing for people.

Human Resources
Industry
10,001+
Employees

Mission & Purpose

ADP is a company that specialises in providing human resources, payroll, and workforce management solutions. With a focus on streamlining HR processes, ADP offers a range of services to help businesses manage their employees efficiently, from payroll processing to talent management. The company's ultimate goal is to empower organisations by simplifying complex administrative tasks related to human capital, allowing them to focus on strategic initiatives and business growth. ADP's purpose is to be a reliable partner for businesses, offering innovative solutions that contribute to the effectiveness and success of their human resources and workforce management functions.

Benefits

  • Medical

  • Life Insurance

  • Commuter Savings

  • Dental

  • ADP Federal Credit Union

  • Vision

  • Matched 401k

  • Home & Auto Insurance Programs

  • Employee Stock Purchase Plan

  • Holidays, Personal Days, Vacation

  • PAID Volunteer Time Off

  • Wellness Offerings