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Head, Global Learning Operations and Experience

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Johnson & Johnson

1mo ago

  • Job
    Full-time
    Expert Level
  • People, HR & Administration
    Education & Teaching
  • Bangalore

AI generated summary

  • You need a BA/BS, 10+ years in global operations with 3+ years in management, strong leadership and interpersonal skills, project management expertise, and flexibility under changing priorities.
  • You will lead global learning strategies, manage operations and budgets, ensure program excellence, oversee vendor relations, drive technology integration, and foster team collaboration for optimal learner experiences.

Requirements

  • Bachelor's degree (BA/BS) or Equivalent is required
  • 10+ years progressive experience in global operations, preferably in event or learning/training program management required.
  • At least 3 years of people management experience Required.
  • Must work the majority of Eastern Time Zone business hours.
  • Demonstrates extensive leadership skills and experience with an ability to set a vision, lead change, coach and mentor others. Preferably on a global scale.
  • Highly developed interpersonal skills with ability to lead, interact with, focus, resolve conflict and drive consensus globally among cross functional partners.
  • Strong ability to influence decisions and drive consensus.
  • Excellent project, people and budget management skills in the areas of training, planning, prioritization, objective setting, meeting management and plan execution.
  • Must also demonstrate experience in content creation, maintenance of training processes, and the successful development of ongoing training and development programs
  • Ability to be flexible and to work under changing requirements and priorities
  • Uncompromising commitment to client and customer satisfaction
  • Can operate as an agile global leader with understanding and appreciation for regional differences

Responsibilities

  • Strategic Leadership: Provide leadership in developing and implementing the global learning operations strategy aligned with the key operational and talent priorities
  • Operational Excellence: Responsible for all logistical aspects of virtual and in-person courses, ensuring smooth execution and delivery of learning programs and delivering on key performance indicators for Efficiency, Effectiveness, and Learner Experience
  • Strategic Program Enablement: Accountable for annual forecasting of ILT/VILT programs for Learn, ensuring that operational plans and resources align with established targets.
  • Site Excellence: Responsible for formulating the strategy and criteria for site excellence, as well as identifying, implementing, and integrating a comprehensive global site excellence plan.
  • Vendor Management: Build and maintain strong relationships with external vendors, supervising purchase order and spend management, and key performance indicators in performance to meet learning program needs.
  • Virtual Learning Production: Build and communicate service strategy, technology and service roadmaps, lead global deployments and support model, continual improvement of user experience, technology lifecycle management, and operational budget for both Collaboration and Virtual Meeting services.
  • Team Leadership: Build and lead a high-performing global learning operations team, fostering a culture of collaboration, innovation, and continuous improvement.
  • Budget Management: Develop and lead the organizational budget, optimizing resource allocation to achieve cost-effective learning operations.
  • Quality Assurance: Establish and monitor quality assurance processes to maintain the highest standards in service delivery and value.
  • Operational Metrics: Monitor and analyze key metrics to drive process improvements and provide actionable recommendations to executive leadership.
  • Technology Integration: Identify and implement technology solutions to enhance the efficiency and effectiveness of learning operations.
  • Cross-functional collaboration: Collaborate with other departments, such as J&J Learn Practice Areas, J&J Learn Leadership, Learning Strategy, Sector and Function Learning Leaders IT, and Compliance, to align learning operations with broader organizational goals. Serve as a subject matter authority in Learning Operations providing consultation and leadership across the enterprise.
  • Innovation & Industry: Stay abreast of industry trends and emerging learning technologies to keep our learning programs competitive and cutting-edge.

FAQs

What locations are available for the Head of Global Learning Operations and Experience position?

The position can be based in New Brunswick, NJ, Tampa, FL, Bogota, Manila, Bangalore, or Prague.

What is the primary responsibility of the Head of Global Learning Operations and Experience?

The primary responsibility is to drive strategic direction and operational excellence in delivering extraordinary learning experiences, overseeing logistical aspects of learning programs, and ensuring flawless execution from setup through delivery.

What type of experience is required for this role?

A minimum of 10 years of progressive experience in global operations, preferably in event or learning/training program management, along with at least 3 years of people management experience is required.

Is a specific educational background required for this position?

Yes, a Bachelor's degree (BA/BS) or equivalent is required.

What key skills are necessary for the Head of Global Learning Operations and Experience role?

Extensive leadership skills, strong interpersonal skills, excellent project and budget management skills, flexibility under changing priorities, and a commitment to client satisfaction are necessary for this role.

What is the expected working schedule for this position?

The candidate must work the majority of Eastern Time Zone business hours.

Does this position offer any bonuses?

Yes, this position is eligible for an annual performance bonus based on individual and company performance, at the discretion of the company.

Are there opportunities for professional development and training in this role?

Yes, the role involves developing ongoing training and development programs, as well as maintenance of training processes.

What are the main responsibilities related to vendor management in this position?

The role involves building and maintaining strong relationships with external vendors, supervising purchase order and spend management, and ensuring key performance indicators are met to support learning program needs.

Is there a commitment to diversity and inclusion at Johnson & Johnson?

Yes, Johnson & Johnson has a strong commitment to diversity, equity, and inclusion, which is deeply woven into the company's cultural fabric and business practices.

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Johnson & Johnson

Hospitals and Health Care

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Profound Change Requires Boldness. Johnson & Johnson is the largest and most diversified healthcare products company in the world. We’re producing life-changing breakthroughs every day, and have been for the last 130 years. The combination of new technologies and your expertise enables amazing things to happen. Those working in medical devices are 3-D printing artificial joints personalized for each patient, while researchers in pharmaceuticals use AI to discover lifesaving drugs. Imagine what the rest of our team of 134,000 people at 260 companies in more than 60 countries across the world is accomplishing. We redefine what it means to be a big company in today’s world.