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Head of Consumer Financing

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Wayfair

2mo ago

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
    Product
  • Boston

AI generated summary

  • You need 7+ years in strategy, product marketing, or consulting, strong cross-functional partnership skills, analytical prowess, effective communication, and a proactive, adaptable attitude.
  • You will drive consumer financing vision, collaborate cross-functionally, manage partnerships, ensure program profitability, execute marketing strategies, conduct business reviews, and lead a small team.

Requirements

  • 7+ years experience in strategy roles, product marketing, or consulting, preferably with experience in e-commerce financial services/payments
  • A proven track record of creating strong partnership with cross-functional teams and managing senior stakeholder relationships
  • Demonstrated experience leading cross-functional initiatives and owning and executing a strategy to drive tangible results in a high-growth, entrepreneurial, and ambiguous environment
  • Strong problem solving skills and analytical skills; comfort getting deep into the data; experience building a strategy based on data-driven insights
  • Effective verbal and written communication skills with the ability to leverage data from a multitude of sources to tell a persuasive story, tailor communication style based on the audience, influence others and drive stakeholder alignment
  • “Get stuff done” attitude – willingness to roll up your sleeves and engage deeply with analysts and managers, across multiple teams and agendas, to accomplish what needs to be done
  • Ability to handle multiple priorities, learn quickly, and thrive in a fast-paced environment

Responsibilities

  • Champion a crisp vision of success, ensuring broad stakeholder awareness and alignment, anchoring on key customer problems that must be solved to scale. Develop and refine thematic solutions that meet or beat competitive benchmarks; innovate when needed.
  • Bring the vision to life through tight collaboration with front-line and senior-level stakeholders spanning Product, Engineering, Analytics, Marketing, Operations, Legal, and Finance. Maintain a culture of transparency and accountability, continuously improving operating models and operational efficiency.
  • Full ownership of Wayfair’s buy-now-pay-later, installment lending, and lease-to-own partnerships (6+ globally), ensuring proper hygiene (e.g., MBRs, QBRs) and contractually aligned incentives. Run competitive RFPs to renew or replace partnerships when required; actively negotiate/renegotiate pricing and other key contractual terms as required. Ensure contractual compliance at all times.
  • Deeply understand program economics, ensuring profitable growth for Wayfair and our partners, while optimizing customer outcomes.
  • Establish and execute year-round program marketing across all geographies and channels, including Wayfair’s physical retail locations. On-site efforts will dovetail with key site-wide moments (e.g., WayDay), be curated for our highest-relevance categories (e.g., Appliances, Mattresses), and supportive of Wayfair-wide strategies (e.g., SRBs, PBSIs, Large Parcel, White Glove Delivery).
  • Conduct regular business reviews, with audiences spanning front-line to executive, highlighting program performance, trends, and opportunities for improvement.
  • Maintain industry expertise and synthesize opportunities from market and competitive trends to inform short and long term prioritization. Establish and nurture senior-level relationships with current and prospective partners. Understand what good looks like from KPIs to CX, amplify findings and gaps to ensure collective understanding across stakeholders.
  • Manage a team of two direct reports, responsible for roles and responsibilities, goal setting, career growth.

FAQs

What is the primary responsibility of the Head of Consumer Financing at Wayfair?

The primary responsibility is to deliver profitable growth of Wayfair’s global suite of consumer financing offerings across all stores, channels, and geographies, while effectively managing and marketing current offerings and unlocking significant growth.

What qualifications are needed for this role?

Candidates should have 7+ years of experience in strategy roles, product marketing, or consulting, preferably in e-commerce financial services/payments. A proven track record of partnership with cross-functional teams and senior stakeholders is also required.

What does the team structure look like for this role?

The Head of Consumer Financing will manage a team of two direct reports, overseeing their roles, responsibilities, goal setting, and career growth.

What key skills are essential for success in this position?

Essential skills include strong problem-solving and analytical abilities, effective verbal and written communication skills, a “get stuff done” attitude, and the ability to manage multiple priorities in a fast-paced environment.

Will the Head of Consumer Financing be working with external partners?

Yes, this role will involve establishing and nurturing senior-level relationships with current and prospective partners to optimize program economics and achieve strategic objectives.

Is there a focus on performance metrics in this role?

Yes, it is vital to deeply understand program economics and lead regular business reviews highlighting program performance, trends, and areas for improvement.

How does this role fit within the larger Fintech & Loyalty organization at Wayfair?

The Head of Consumer Financing plays a crucial role in helping Wayfair win market share by providing budget-friendly financing options and enhancing customer loyalty as part of the cross-functional Fintech & Loyalty organization.

What is the company culture like at Wayfair?

Wayfair's culture emphasizes community, innovation, and diversity. They celebrate differences and believe that unique perspectives strengthen the company, creating an inclusive environment.

Are there opportunities for growth and learning in this position?

Yes, Wayfair offers rapid growth opportunities, constant learning, and dynamic challenges, making it an environment conducive to personal and professional development.

What is the process for evaluating partnerships at Wayfair?

The Head of Consumer Financing will run competitive RFPs to renew or replace partnerships when necessary, negotiate pricing and contractual terms, and ensure compliance with contracts at all times.

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Wayfair

Retail & Consumer Goods
Industry
10,001+
Employees
2002
Founded Year

Mission & Purpose

Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service to the development of tools that make the shopping process easier, to carry one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.