FAQs
What qualifications are required for the Head of Legal, Resolution & PALS position?
Candidates should be experienced healthcare/regulatory solicitors, with expertise in legal and complaints services, and preferably have in-house experience or transition from private practice.
What is the main responsibility of the Head of Legal, Resolution & PALS?
The main responsibility is to lead and manage all aspects of the Legal and Resolution team, ensuring a high-functioning and effective legal and complaints service.
Is prior experience in the NHS necessary for this role?
While prior experience in the NHS is not explicitly required, experience in healthcare or regulatory law is essential for the role.
What can I expect in terms of career development in this position?
The role offers opportunities for professional growth, particularly for those already in an in-house position or seeking to transition into one.
What type of work environment can I expect at NWAS?
NWAS promotes a compassionate, inclusive, and adaptive leadership environment, allowing team members to work dynamically and collaboratively.
What services does North West Ambulance Service NHS Trust provide?
NWAS provides 24-hour emergency services, non-emergency patient transport, and delivers the NHS 111 service in the North West.
When will the selection process take place for this position?
Applicants are requested to be available on 24 October 2024 for the selection process.
Are there opportunities to influence service delivery in this role?
Yes, the Head of Legal, Resolution & PALS will have the opportunity to influence the development and delivery of services, ensuring quality responses to complaints.
What is the significance of the Legal and Resolution team within NWAS?
The Legal and Resolution team plays a critical role in ensuring patients receive compassionate and quality responses to complaints, which positively impacts the wider Trust.
How does NWAS ensure public safety in emergencies?
NWAS collaborates with other emergency services to ensure public safety and effective treatment of patients during major incidents.