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Head of Legal, Resolution & PALS

Applications are closed

  • Job
    Full-time
    Senior Level
  • Legal
    Healthcare

Requirements

  • We are looking for an experienced healthcare/regulatory solicitor to be at the forefront of what the team does and the positive impact which it has across the wider Trust.
  • If you are already in an in-house role and wanting to continue your development or are wanting to make a move in-house from private practice we’d be really interested in receiving your application.
  • Please ensure that you have fully read the job description and person specification before applying for this role.

Responsibilities

  • lead and manage all aspects of the Legal and Resolution team to ensure that there is a high functioning and effective legal and complaints service
  • be at the forefront of what the team does and the positive impact which it has across the wider Trust
  • influence the development and delivery of services
  • ensure that patients receive compassionate and quality responses to complaints

FAQs

What qualifications are required for the Head of Legal, Resolution & PALS position?

Candidates should be experienced healthcare/regulatory solicitors, with expertise in legal and complaints services, and preferably have in-house experience or transition from private practice.

What is the main responsibility of the Head of Legal, Resolution & PALS?

The main responsibility is to lead and manage all aspects of the Legal and Resolution team, ensuring a high-functioning and effective legal and complaints service.

Is prior experience in the NHS necessary for this role?

While prior experience in the NHS is not explicitly required, experience in healthcare or regulatory law is essential for the role.

What can I expect in terms of career development in this position?

The role offers opportunities for professional growth, particularly for those already in an in-house position or seeking to transition into one.

What type of work environment can I expect at NWAS?

NWAS promotes a compassionate, inclusive, and adaptive leadership environment, allowing team members to work dynamically and collaboratively.

What services does North West Ambulance Service NHS Trust provide?

NWAS provides 24-hour emergency services, non-emergency patient transport, and delivers the NHS 111 service in the North West.

When will the selection process take place for this position?

Applicants are requested to be available on 24 October 2024 for the selection process.

Are there opportunities to influence service delivery in this role?

Yes, the Head of Legal, Resolution & PALS will have the opportunity to influence the development and delivery of services, ensuring quality responses to complaints.

What is the significance of the Legal and Resolution team within NWAS?

The Legal and Resolution team plays a critical role in ensuring patients receive compassionate and quality responses to complaints, which positively impacts the wider Trust.

How does NWAS ensure public safety in emergencies?

NWAS collaborates with other emergency services to ensure public safety and effective treatment of patients during major incidents.

We deliver urgent and emergency care through 999, 111 and patient transport services.

Science & Healthcare
Industry
5001-10,000
Employees
2006
Founded Year

Mission & Purpose

North West Ambulance Service (NWAS) delivers emergency and non-emergency medical services across the North West of England. Their ultimate mission is to provide timely, efficient, and high-quality care to patients in urgent need, while also offering support through planned patient transfers and community health initiatives. Their purpose is to save lives and improve health outcomes by ensuring rapid and effective medical responses.