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Head of Operations

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Canada Life

1mo ago

  • Job
    Full-time
    Senior (5-8 years)
  • Dublin

AI generated summary

  • You should possess strong leadership skills, extensive operations management experience, strategic thinking abilities, and excellent problem-solving skills to drive efficiency and growth.
  • You will oversee operational processes, ensure efficiency, manage team performance, streamline workflows, and implement strategies to enhance productivity and service delivery.

Requirements

  • - An actuarial qualification with at least five years post-qualification experience.
  • - Experience in change management and transformation programmes desirable.
  • - Management experience and a desire to develop and motivate a team to deliver exceptional results.
  • - Strong analytical skills and problem-solving abilities.
  • - Self-motivation and a capacity to work autonomously, as part of a team and across teams.
  • - A demonstrated ability to build relationships.
  • - An ability to prioritise and adapt in a challenging and changing environment, to manage time effectively and to ensure timely completion of all deliverables.
  • - Excellent verbal and written communication skills, and in particular an ability to effectively communicate complex concepts by adapting to the different audiences.
  • - A commitment to working in a diverse and inclusive work environment.

Responsibilities

  • - Lead, develop and motivate a team of qualified and trainee actuaries, creating an environment that allows the team to achieve its full potential, while aspiring to the highest professional standards.
  • - Develop, maintain, and manage excellent internal and external client relationships.
  • - Coordinate with CLRe IT, other technology SMEs within the business as well as our IT partners to ensure technology infrastructure and processes are fit for purpose.
  • - Ensure compliance with Company policies and regulatory, professional, and legal requirements.
  • - Oversee and co-ordinate the project to modernise the entire process suite within the CLRe Dublin office.
  • - Oversee and manage the operations team, with responsibility for:
  • - Reviewing client reporting and validating settlements, data updates, and collateral movements within set timeframes.
  • - Managing the transaction data for the portfolio of in-force transactions.
  • - Understand, validate and cleanse client data for input into the quarterly actuarial reporting and annual experience study processes.
  • - Produce clear, informative and comprehensive updates on transaction performance to support the quarterly financial and capital reporting.
  • - Monitoring transaction performance and providing insights to senior management.
  • - Creating and implementing processes and procedures for transaction performance monitoring.
  • - Reviewing client treaties and providing feedback to the business development function.
  • - Establishing transaction monitoring processes to ensure conformity to all treaty requirements.
  • - Leading client discussions on amendments or additional requirements to current in-force treaties.

FAQs

What is the employment type for the Head of Operations position?

The Head of Operations position is a full-time permanent role.

Where is the Head of Operations role based?

The role is a hybrid position based in the City Centre offices of CLRe Dublin, allowing for a balanced approach of working from home and the office.

What benefits are offered for this position?

The company offers a comprehensive benefits package that includes competitive salaries, bonuses, robust learning and development support, an excellent defined contribution pension, and comprehensive wellbeing initiatives, among others.

Who will the Head of Operations report to?

The Head of Operations will report to the Head of Office.

What teams will report to the Head of Operations?

Both the actuarial operations team of 20 people and the IT team of 3 people will report to the Head of Operations.

What will the Head of Operations be responsible for?

The Head of Operations will manage the operational and technology environments of the CLRe Dublin office, oversee the transformation project to modernize systems and processes, and ensure compliance with company policies and regulatory requirements, among other responsibilities.

What qualifications are required for this role?

The ideal candidate should have an actuarial qualification with at least five years of post-qualification experience.

Is experience in change management desirable for this role?

Yes, experience in change management and transformation programs is desirable for the Head of Operations position.

What key competencies are necessary for success in this role?

Key competencies include driving business growth and resilience, stakeholder focus, building collaborative partnerships, developing high-performing teams, delivering performance and value, and leading the way forward.

How does the company promote diversity and inclusion?

Canada Life Group Services is committed to creating a diverse and inclusive workplace where employees can thrive and reach their full potential, celebrating diversity of thought and perspective, and ensuring that all employees feel valued and supported.

How should candidates communicate if they require accommodations during the recruitment process?

Candidates requiring accommodations should contact Lifecareers@irishlife.ie for support during the recruitment process.

Canada Life

Helping Canadians improve their financial, physical and mental well-being.

Finance
Industry
10,001+
Employees
1847
Founded Year

Mission & Purpose

At Canada Life, we’re focused on improving the financial, physical and mental well-being of Canadians. Whether handling policy claims, help growing and protecting clients’ retirement and investment savings, providing workplace mental health support for all employers or helping build stronger communities by investing in community projects, we are committed to putting the customer first in all that we do. That trust is built on the dedication, skill and energy of our employees and advisors and their commitment to our customers and to our communities. Canada Life is a subsidiary of Great-West Lifeco Inc. and is a member of the Power Corporation group of companies.