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Head of People Operations

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Sandwell and West Birmingham NHS Trust

2mo ago

  • Job
    Full-time
    Expert Level
  • People, HR & Administration

AI generated summary

  • You must oversee training, policy development, casework, and industrial relations, lead a compassionate team, and ensure alignment with the Trust's People Strategy and values.
  • You will oversee training, policy development, casework, and industrial relations, while ensuring alignment with the People Strategy and fostering collaborative relationships with Trade Unions.

Requirements

  • Oversight for the delivery of the Just and Learning Culture Programme.
  • Oversight for designing and delivering training (policy / people management).
  • Oversight for policy development and governance.
  • Oversight for job matching and evaluation.
  • Champion effective working relationships with Trade Union colleagues.
  • Central oversight for casework - allocation of cases, investigations, monitoring timescales for delivery/experience of staff.
  • Industrial relations activities including any national and local issues that need managing.
  • Central oversight for ET cases.
  • Decision-Making Group (DMG) cover for Group Head of People where required, to deal with complex cases.
  • Oversight for governance, risk and audit.
  • Participation in job evaluation panels.
  • Ensure the delivery of the Trusts local People Strategy, in accordance with the national NHS People Plan, Long term workforce plan on behalf of the People Operations team.
  • Be a member of the People Services SLT, leading compassionately and overseeing the provision of efficient and customer focused services to the Trust, delivering high quality outcomes.
  • Managing and motivating People Operations team to achieve objectives and ensure the continuous development, designing and implementing individual and team development plans, supported by appraisal and performance management and annual teamwork plans.
  • Demonstrate and exemplify positive behaviours and attitudes, acting as a role model to others and nurture a culture in keeping with the Trust’s values.
  • Champion effective working relationships with Trade Union colleagues and work to embed our values, core behaviours and competencies in the day-to-day work and culture of our workforce.
  • Encouraging this across all case management practice.
  • Strive to ensure that all teams are putting the customer at the forefront of their work.
  • Provide assurance on the People Operations portfolio business to the Associate Director of People Services, POD Committee and external regulators as required.
  • Deputise for the Associate Director for People Services as required.

Responsibilities

  • Oversight for the delivery of the Just and Learning Culture Programme.
  • Oversight for designing and delivering training (policy / people management).
  • Oversight for policy development and governance.
  • Oversight for job matching and evaluation.
  • Champion effective working relationships with Trade Union colleagues.
  • Central oversight for casework - allocation of cases, investigations, monitoring timescales for delivery/experience of staff.
  • Industrial relations activities including any national and local issues that need managing.
  • Central oversight for ET cases.
  • Decision-Making Group (DMG) cover for Group Head of People where required, to deal with complex cases.
  • Oversight for governance, risk and audit.
  • Participation in job evaluation panels.
  • Ensure the delivery of the Trusts local People Strategy, in accordance with the national NHS People Plan, Long term workforce plan on behalf of the People Operations team.
  • Be a member of the People Services SLT, leading compassionately and overseeing the provision of efficient and customer focused services to the Trust, delivering high quality outcomes. Managing and motivating People Operations team to achieve objectives and ensure the continuous development, designing and implementing individual and team development plans, supported by appraisal and performance management and annual teamwork plans. Demonstrate and exemplify positive behaviours and attitudes, acting as a role model to others and nurture a culture in keeping with the Trust’s values.
  • Champion effective working relationships with Trade Union colleagues and work to embed our values, core behaviours and competencies in the day-to-day work and culture of our workforce. Encouraging this across all case management practice.
  • Strive to ensure that all teams are putting the customer at the forefront of their work.
  • Provide assurance on the People Operations portfolio business to the Associate Director of People Services, POD Committee and external regulators as required.
  • Deputise for the Associate Director for People Services as required.

FAQs

What are the major responsibilities of the Head of People Operations?

Major responsibilities include oversight of the Just and Learning Culture Programme, designing and delivering training, policy development and governance, job matching and evaluation, central oversight for casework, managing industrial relations activities, and ensuring the delivery of the Trust's local People Strategy.

Who does the Head of People Operations report to?

The Head of People Operations reports to the Associate Director of People Services.

What qualities are essential for this position?

Essential qualities include strong leadership, excellent communication skills, the ability to build effective working relationships, a commitment to customer-focused services, and a capacity to foster a compassionate and engaged work culture.

What is the expected educational background for this role?

The job description does not explicitly state educational requirements, but a background in human resources, organizational development, or a related field is typically expected for leadership roles in people operations.

Will the role require travel to different locations?

Yes, the base of this role may change to the new Midland Metropolitan University Hospital, and travel may be required depending on the needs of the Trust.

What is the organizational structure of the People Services team?

The Head of People Operations is a core member of the People Services Senior Leadership Team (SLT) and works closely with the Associate Director of People Services and other leadership members.

How does the Trust define its strategic objectives?

The Trust's strategic objectives are centered around cultivating engaged staff, providing outstanding patient care, and working seamlessly with partners to improve lives in the local population.

Is there an opportunity for professional development in this role?

Yes, the role entails managing and motivating the People Operations team, ensuring continuous development, and designing individual and team development plans supported by performance management.

Who should be contacted for further inquiries about this position?

For further details or informal visits, you can contact Ngozi Anya, Associate Director of People Services, at n.anya@nhs.net or telephone 07974106616.

What is the Trust's commitment to diversity and social care?

Diversity and social care are core values of the Trust, which aims to provide equitable services and address health inequalities in the community it serves.

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Sandwell and West Birmingham NHS Trust

Providing integrated care from 150 sites including City, Sandwell and Rowley Regis Hospitals.

Science & Healthcare
Industry
5001-10,000
Employees
2002
Founded Year

Mission & Purpose

Sandwell and West Birmingham NHS Trust provides a range of healthcare services, including emergency care, elective procedures, and specialized treatments, across Sandwell and West Birmingham. Their mission is to deliver high-quality, patient-centered care, focusing on improving health outcomes and ensuring a compassionate and effective service. They aim to enhance community health through continuous innovation, excellence in medical care, and dedicated support for patients and staff.