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Head of Quality - Corporate Shared Services

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Thales

2mo ago

  • Job
    Full-time
    Expert Level
  • Melbourne

AI generated summary

  • You must have leadership experience, quality improvement knowledge, strategic influencing skills, a relevant degree, and certifications in Lean, Data Science, and Change Management. Strong analytical abilities are essential.
  • You will lead quality improvement initiatives, champion customer satisfaction, drive continuous management system improvement, enhance quality capabilities, and elevate leadership awareness of QA contributions.

Requirements

  • Strong leadership experience with a customer-centric focus, preferably in complex engineering or industrial settings
  • Solid understanding of quality and process improvement principles
  • Strategic influencing skills to drive improvements across the organization
  • Ability to articulate a vision, mobilize teams, and achieve strategic outcomes
  • Dedicated to addressing customer needs and enhancing service quality
  • Excellent communication and collaboration skills for effective teamwork
  • Numerate and analytical, proficient in Business Intelligence tools (e.g., Power BI, Tableau)
  • Bachelor's degree in Science, Engineering, or equivalent qualifications
  • Lean/Process Improvement certification (e.g., Lean Six Sigma Black Belt)
  • Preferred qualifications in Data Science or Business Intelligence (e.g., Certified Analytics Professional)
  • Preferred qualifications in Change Management (e.g., PROSCI)

Responsibilities

  • Lead Quality Improvement initiatives and reduce the Cost of Non-Quality in collaboration with Domain/Business Unit and Functional Leaders
  • Champion Customer Satisfaction across Thales Australia’s portfolio, fulfilling the Group QCS Customer Satisfaction Leader role
  • Drive Continuous Improvement of the Management System while maintaining ISO9001 Certification and ensuring effective Change Management
  • Enhance the organization’s Quality Capabilities and Continuous Improvement Culture across all business areas
  • Improve internal customer experience and elevate senior leadership awareness of QA contributions through a structured engagement framework

FAQs

What is the primary role of the Head of Quality in Corporate Shared Services?

The primary role is to lead quality improvement initiatives, reduce the Cost of Non-Quality, and champion customer satisfaction across Thales Australia’s portfolio.

Where is the Head of Quality position located?

The position can be based in either the Melbourne office in the World Trade Centre or the Sydney HQ at Sydney Olympic Park.

What qualifications are preferred for this role?

Preferred qualifications include certifications in Data Science or Business Intelligence (e.g., Certified Analytics Professional) and Change Management (e.g., PROSCI).

Is leadership experience required for this position?

Yes, strong leadership experience with a customer-centric focus, preferably in complex engineering or industrial settings, is required.

What kind of work culture does Thales promote?

Thales promotes a culture of cross-functional collaboration, curiosity, and diversity of thought, aiming to build a sense of trust and community.

Are there opportunities for professional development?

Yes, Thales provides personal and professional training development opportunities to support employee growth.

What kind of benefits does Thales offer?

Thales offers competitive remuneration, superannuation, bonuses, medical insurance, hybrid work environment, fitness discounts, paid parental leave, and employee discounts among others.

Do I need to complete any checks before employment?

Yes, prior to being offered employment, candidates will need to complete pre-employment police and, depending on the role, medical checks.

What is the company's commitment to diversity?

Thales is committed to supporting a diverse workplace and fostering equity through partnerships, employee resource groups, and development opportunities.

How does Thales support its employees who are reservists?

Thales is recognized as a leader in reservist employee support, demonstrating its commitment to veterans and their unique needs.

Build a future we can all trust.

Consulting
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

Thales is a global technology leader with more than 77,000 employees on five continents. The Group is investing in digital and “deep tech” innovations – Big Data, artificial intelligence, connectivity, cybersecurity and quantum technology – to build a future we can all trust. Trust is essential for societies to flourish, with humans playing a central role in every critical decision. Thales's high-tech solutions, services and products help companies, organisations and governments to achieve their goals and ambitions. And in each of our five vertical markets — digital identity and security, defence and security, aerospace, space, and transport — our customers play a vital role in society.