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Head of Retail Channel Performance (m/f/d)

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Hyundai Motor Group

1mo ago

  • Job
    Full-time
    Expert Level
  • Sales & Business Development
    Business, Operations & Strategy
  • Frankfurt, +6

AI generated summary

  • You need a degree in Business or Economics, 10+ years in European automotive sales or service management, cross-functional insight, and proven leadership experience.
  • You will implement retail strategies, manage performance metrics, enhance customer satisfaction, oversee training, ensure compliance, and optimize operations across the European network.

Requirements

  • University Degree qualified in Business, Economics, or a related field.
  • 10+ years’ experience in overseeing and managing sales, service and/or retailer network operations within the European automotive industry.
  • Possess broad and cross-functional insights and be able to develop actions based on long term roadmaps and implementation strategies.
  • Proven leader and coach within a European automotive group.

Responsibilities

  • Partner at all levels of the organization (HQ, NSC, Distributors) and across all European markets to implement and execute an organization-wide retail channel strategy that strengthen market share, revenue, and profit.
  • Guide the retail channel performance section on initiating and implementing European improvement actions to achieve mid and long-term objectives and align with cross-functional sections to ensure success.
  • Manage the retail channel performance section within the full scope including retailers’ financials, customer satisfaction, retail brand experience, network quality, contracts, leadership and management of business objectives.
  • Effectively communicate across cultures to ensure global and regional operational alignment and efficiency.
  • To maintain and strengthen customer satisfaction, monitor and manage the quality of retailer showroom facility and implement European retail and management training and onboarding best practices to enhance sales process. Execute facility & process mystery shopping to monitor the effectiveness of training and reinforce weakness.
  • Manage the development, implementation and monitoring of Hyundai retailer and authorized repairer standards and compliances.
  • Oversee and guide high level contractual changes when needed across the regional retail network and collaborate with national teams to onboard new approved retail outlets.
  • Conduct in depth analysis of the overall economic situation of the Retail network and focus on operational optimization.

FAQs

What is the main responsibility of the Head of Retail Channel Performance?

The main responsibility is to execute Hyundai’s retail business objectives and implement projects for European success, along with managing the retail channel performance section.

What qualifications are required for the Head of Retail Channel Performance position?

A University Degree in Business, Economics, or a related field is required, along with 10+ years of experience in overseeing and managing sales, service, and/or retailer network operations within the European automotive industry.

Is there a need for cross-functional collaboration in this role?

Yes, the role requires collaboration across various levels of the organization, including HQ, NSC, and distributors, and across all European markets to ensure success.

What skills are essential for this role?

Broad cross-functional insights, the ability to develop long-term roadmaps and implementation strategies, as well as proven leadership and coaching skills within a European automotive group are essential.

How does the position contribute to customer satisfaction?

The Head of Retail Channel Performance will monitor and manage the quality of retailer showroom facilities, implement retail and management training, and conduct mystery shopping to enhance the sales process and maintain customer satisfaction.

What benefits are offered with this position?

The position offers a competitive salary and benefits package, flexible working hours and hybrid work policy, continued learning and professional development, car sharing and lease mobility programs, complimentary meals, free access to the company gym, and opportunities to join sporting clubs.

Will the Head of Retail Channel Performance have management responsibilities?

Yes, this role includes managing the retail channel performance section within the full scope, including overseeing financials, customer satisfaction, network quality, and leadership of business objectives.

Is international communication a part of this role?

Yes, effective communication across cultures is necessary to ensure global and regional operational alignment and efficiency.

How often will the performance of the retail network be analyzed?

The Head of Retail Channel Performance will conduct in-depth analyses of the overall economic situation of the retail network and focus on operational optimization regularly.

Are there opportunities for professional development in this role?

Yes, continued learning and professional development are part of the benefits offered with this position.

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Hyundai Motor Group

Where we come together as a team to create the future of mobility.

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

Hyundai Motor Group includes HYUNDAI, Kia, GENESIS and more affiliates in other industries such as construction, steel, finance etc. Hyundai Motor Group is a global corporation that has created a value chain based on automobiles, steel, and construction and includes logistics, finance, IT and service. With about 250,000 employees worldwide, the Group’s automobile brands include Hyundai Motor Co. and Kia Corp. Armed with creative thinking, cooperative communication and the will to take on all challenges, we are working to create a better future for all.