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Head of Sales Operations and Enablement (f/m/d)

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Blacklane

14d ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Business, Operations & Strategy
  • Berlin

AI generated summary

  • You need a Master’s in Business, 7+ years in sales ops, strong analytics, leadership skills, and experience with CRM tools like Salesforce. Adaptability in fast-paced environments is essential.
  • You will optimize sales performance, lead a team, collaborate cross-functionally, implement enablement programs, analyze data, establish KPIs, ensure compliance, and mentor your team.

Requirements

  • Master's degree in Business Administration, Marketing, Sales, or related field.
  • 7+ years of experience in sales operations, enablement, strategy, or related roles, preferably in a fast-paced, high-growth environment.
  • Proven track record of success in developing and executing sales operations strategies that drive revenue growth and operational excellence.
  • Strong analytical skills with the ability to interpret data, analyze trends, and translate insights into actionable recommendations.
  • Exceptional leadership, communication, and interpersonal skills with the ability to influence and collaborate effectively across all levels of the organization.
  • Track record of successfully leading sales teams and managing complex contract negotiations.
  • Experience with sales enablement platforms, CRM systems (especially Salesforce), and other sales productivity tools.
  • Strategic thinker with a results-oriented mindset and a passion for driving innovation and continuous improvement.
  • Ability to thrive in a dynamic, entrepreneurial environment and adapt quickly to change.

Responsibilities

  • Develop and implement sales operations strategies to optimize sales performance, streamline processes, and drive revenue growth.
  • Lead and manage a team responsible for sales operations, analytics, forecasting, and territory management.
  • Collaborate cross-functionally with sales, marketing, finance, and other key stakeholders to align strategies and drive business objectives.
  • Establish and maintain sales enablement programs, tools, and resources to support the professional development and productivity of the sales team.
  • Define key performance indicators (KPIs), metrics, and dashboards to track and measure sales effectiveness, pipeline health, and revenue attainment.
  • Analyze sales data and trends to identify opportunities for improvement, address performance gaps, and drive actionable insights.
  • Implement best practices and processes to ensure consistency, scalability, and efficiency across the sales organization.
  • Provide support for tender and information security processes, ensuring compliance with requirements, coordinating responses, and managing documentation including contracts.
  • Assess and support technical integrations with partners from the travel industry to drive accessibility and increase growth.
  • Provide leadership, guidance, and mentorship to the sales operations and enablement team, fostering a culture of accountability, collaboration, and continuous learning.

FAQs

What is the primary responsibility of the Head of Sales Operations and Enablement?

The primary responsibility is to drive the efficiency, effectiveness, and success of the sales team through overseeing sales operations, strategy development, and enablement initiatives aimed at maximizing revenue growth and enhancing the overall sales process.

What qualifications are required for this position?

A Master's degree in Business Administration, Marketing, Sales, or a related field, along with 7+ years of experience in sales operations, enablement, strategy, or related roles.

What skills are necessary for a successful candidate in this role?

Necessary skills include strong analytical skills, exceptional leadership and communication abilities, experience with sales enablement platforms, strategic thinking, and the ability to thrive in a dynamic environment.

Is there a mentorship program in place for the sales operations and enablement team?

Yes, the role involves providing leadership, guidance, and mentorship to foster a culture of accountability, collaboration, and continuous learning.

How does Blacklane support employee professional development?

Blacklane believes in continuous learning and encourages employees to set personal development plans and take an active role in internal learning communities.

What is the company's approach to sustainability?

Blacklane has launched a global carbon offset scheme and has pledged to deliver 15% of its journeys in electric vehicles by 2023, emphasizing their commitment to sustainability.

Are there opportunities for employee involvement in community service?

Yes, every crew member receives 8 hours of paid leave per year to participate in volunteering initiatives of their choice or lead employee-driven community outreach projects.

What benefits are included in the employment package?

Benefits include flexible working hours, employee stock options, fair remuneration based on local costs of living, and a strong focus on inclusion and diversity.

How does Blacklane ensure fair remuneration for its employees?

Blacklane uses banded salary levels aligned with local costs of living, ensuring that all employees are paid fairly while maintaining transparency within the team.

Can employees work from home?

Yes, employees can work from home as part of a flexible working arrangement that aims to balance personal and professional needs.

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Blacklane

A global chauffeur service bringing peace of mind to business travelers moving through a fast-paced world.

Travel & Leisure
Industry
201-500
Employees
2011
Founded Year

Mission & Purpose

Our global chauffeur service brings peace of mind to business travelers moving through a fast-paced world. Our crew’s dedication to safety, reliability, and smart technology places us at the forefront of a new era of stress-free business travel. Since 2017, the company has been carbon offsetting every ride, combining a high-end guest experience with care for the planet. Enjoy a private and convenient five-star service for all of your airport transfers, City to City, and in-city rides. Upgrade your travels on Blacklane’s mobile app or website.